KYC Testing and Production Enablement

Work Location: Jacksonville, Florida, United States of America

Work Location: Jacksonville, Florida, United States of America

Hours: 40

Pay Details: TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Financial Crimes & Fraud Mgmt

The KYC Analyst III supports the successful testing, implementation, and production enablement of KYC technology solutions within the business. This role serves as a business subject matter expert (SME) for roles within the designated KYC applications and business processes, acting as a key point of contact between KYC Operations, and Change Management teams. The incumbent supports business testing activities, validates system functionality against business requirements, assists with defect management, and helps ensure operational readiness for technology releases and enhancements.

The role provides business expertise related to application functionality, user roles, operational impacts, and process requirements to support the successful adoption of technology solutions. This position plays an important role in ensuring KYC technology solutions align with business needs, regulatory requirements, and operational objectives while supporting stakeholders throughout the software delivery lifecycle.

Key target areas of support will be Automation, Making/Outreach, Consequence Management, Quality Assurance

• Provide support and guidance regarding application functionality, business requirements, and user impacts.
• Maintain knowledge of KYC processes, system capabilities, user roles, and operational dependencies.

• Support User Acceptance Testing (UAT), system testing, production validation testing, and business readiness activities.
• Develop, maintain, and execute test scenarios, test cases, and validation plans.
• Document testing results and support the identification, tracking, and resolution of defects.

• Support release readiness and implementation activities for KYC technology solutions.
• Assist with assessing operational impacts associated with system changes and enhancements.
• Escalate issues and risks impacting operational readiness as appropriate.
• Track defect remediation progress and support validation of fixes.
• Assist with root-cause analysis and continuous improvement initiatives.

• Perform more advanced, complicated, or high visibility job functions aligned with policies, standards, procedures, and job aids
• Ensures that work products are fit for purpose and audit / regulator ready
• Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
• Experienced professional role providing specialized guidance/ assistance/support to functions/GAML teams
• Independently performs activities from end to end
• Requires advanced understanding of a range of product and services, processes, procedures, systems, and concepts within their own area of specialty and integration points with related areas
• Manages ambiguity, and apply judgement to identify, troubleshoot and resolve ongoing business and operational issues
• Interprets and administers policies, adopts, and implements business process improvements
• Guided by practices, procedures, and operating plans, makes process and capacity management decisions to ensure ongoing operations
• Moderate level of complexity in operational / reporting / process and/or analysis function requiring a short to medium term focus

• Undergraduate Degree or equivalent professional work experience
• 2+ direct experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners. (or)
• 6+ years' experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML. (or)
• Or for an internal candidate proven track record of excellence through metrics or manager discretion

• Maintains KYC files, data, and documents in a manner consistent with the KYC Policies and Standards in line with Service Level Agreements
• Performs reviews of customers as appropriate throughout the customer’s lifecycle with TD
• Ensures that such records, data, and reviews are prepared for…