Markets Support Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross‑business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement.

The Mandatory Corporate Action Supervisor is responsible for the oversight, control, and daily management of mandatory corporate action processing activities. This role ensures the timely and accurate capture, review, approval, reconciliation, and completion of corporate action events while maintaining adherence to regulatory requirements, internal controls, and operational risk standards. The Supervisor provides leadership to processors, performs independent validation of key activities through 4‑eye review controls, manages operational risk, and serves as the primary escalation point for processing exceptions, breaks, and technology issues.

• Ensure all mandatory corporate action events are captured, assigned, and processed within established service level requirements.
• Oversee the end-to-end lifecycle of mandatory corporate action events, including payment release, event reconciliation, and event completion.
• Identify time critical situations and related risks
• Responsible for reviewing and analyzing corporate action related material and data
• Maintain accurate records and audit trails
• Timely response to internal/external client escalations
• Interface with lines of business supported (Wealth Management, Prime Finance), counter parties and international custodians
• Liaising with internal departments and Vendors to ensure timely resolution of issued raised
• Involvement in ad hoc projects for new processes or industry initiatives
• Maintain policies and procedures on related processes

• 1-3 years of experience in securities or cash operations, proxy processing, corporate actions, or custody…