Disputes Specialist

Disputes Specialist

The Disputes Specialist processes and attempts funds recovery for all disputed transactions received by the bank. This job is responsible for the investigation and resolution of disputes for Visa debit card, ACH, Checks, Bill Pay, Zelle and international wires. In support other bank professionals, this job ensures all client disputes are handled timely and in compliance with Regulation E and any other applicable regulations.

This role works independently on these cases while collaborating with management to ensure proper and timely handling.

• Investigates and gathers all relevant information to the claims brought forth.
• Proactively manages cases and ensures timely follow-up of matters.
• Uses dispute resolution to handle customer concerns and find solutions to issues.
• Provides solutions to client, branch, and banking inquiries, and escalates issues when necessary.
• Handles complex dispute reviews.
• Manages the team inbox and proper distribution of items received.

• 2+ years of experience in banking, financial services, or back-office operations.

• Experience supporting Regulation E (Reg
  
  E) dispute, claims, fraud, or error-resolution processes within a banking or financial services environment.
• Working knowledge of NACHA operating rules, ACH processing, and related regulatory requirements.
• Strong written and verbal communication skills with demonstrated attention to detail and accuracy in a high-volume operational environment.

• No Experience Required; 2+ Years Preferred

• High School Preferred

• Physical Requirements:
  
  Sedentary Work

3IC

9/25/26