Eligibility Specialist

Eligibility Specialist I (Position #) – Children and Families Department – Salary $1,392.96 bi‑weekly ($36,216.96 annually).

Jacksonville, FL.

• Interview applicants to verify information needed for eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Learn and apply numerous state and federal program regulations through intensive training and ongoing education.
• Instruct clients in completing forms and review applications for completeness and accuracy.
• Determine program eligibility using a computer‑based eligibility system.
• Research information from applicants to confirm eligibility status.
• Report cases involving identity theft or fraud.
• Advise clients of deadlines, time frames, and required actions.
• Follow up with clients who do not meet required actions within the time frame.
• Maintain multiple electronic files and conduct regular reviews and updates.
• Document all communications and contacts with clients.
• Manage an electronic caseload varying with community needs, ensuring accuracy and timeliness per federal and state regulations.
• Compute and authorize government assistance benefits based on financial and family status; explain monthly benefit amounts to customers.
• Stay current with changes in rules, laws, and procedures affecting timeliness and accuracy.
• Attend face‑to‑face contact with clients as required.

• Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies, or determining eligibility; or an associate degree or higher from an accredited college/university; or 60 semester hours or 90 quarter hours may substitute for the experience. (Attach required education, certification, or licensure when applying.)
• Ability to attend an 8‑12 week mandatory training course.

• All eligible candidates must complete a skills assessment within three days of receiving the assessment link.
• Typing (TT) – test of typing speed and accuracy.
• General Aptitude Mobile Evaluation (GAME) – test of critical thinking, problem‑solving, attention to detail, and learning new information.
• Employee Personality Profile (EPP) – test of personality traits.
• Eligible candidates may be offered telework after nine months of employment, completion of training, and meeting performance expectations.
• Language proficiency may be considered as determined by agency needs.
• Incumbents may be asked to work during emergencies or natural disasters.

• Apply laws, rules, and regulations governing eligibility and grant determination for multiple government assistance programs.
• Review images of client documents to make eligibility determinations.
• Communicate with others to obtain and verify eligibility information.
• Detect and evaluate potential fraudulent situations.
• Analyze and interpret written, numerical, and verbal data from various sources.
• Enter data accurately into a computerized system.
• Navigate computer screens, complete and review basic computer documents and other forms.
• Plan and organize caseload to ensure compliance with eligibility and timeliness regulations.
• Read, understand, and apply detailed regulations and policy directives.
• Perform mathematical computations accurately and rapidly.
• Establish and maintain cooperative relationships with the public and staff.
• Use computers and related software packages.
• Follow written and oral directions and instructions.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment to prevent delays.
• Provide verifiable experience, education, training, knowledge, skills, and abilities and responses to pre‑qualifying questions meeting the minimum qualifications.
• Do not use the statement “See Resume” in place of entering work history.
• For online application problems, call the People First Service Center at (877) 562-7287.

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

• Selective Service:
  Male candidates born on or after October 1, 1962 must…