Eligibility Specialist Supervisor - Statewide Renewal Team

Eligibility Specialist Supervisor - Statewide Renewal Team

Family and Children Services, Division of Job Requisition

Day (United States of America)

$57,520

Provide direct supervision and plans work of a team/unit of Eligibility Specialist determining program eligibility for the senior population. Assists in the development of uniform policy interpretations, securing services and timely benefits, and evaluating quality. Maintains a system of management to monitor quality, quantity, and timeliness of SNAP benefits (Food Stamps) and specific class of assistance Adult Medicaid.

• Provides direct supervision and support to assigned team/unit of Eligibility Specialists.
• Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.
• Ensures agency compliance with policies, appropriate documentation, and reporting requirements.
• Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
• Assess assigned staff performance and provide ongoing development and training.
• Interviews, hires, directs, trains and evaluates employees job performance; recommends employee disciplinary and discharge actions as appropriate.
• Leads and administers a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

• High school diploma or GED AND four (4) year of job-related customer contact/interaction experience AND one (1) year in a lead worker, team lead, or supervisory role. OR One (1) year of experience at the lower level Eligibility Specialist 3.

• Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:
• Two (2) years of experience as an Eligibility Specialist 2 and/or 3 with GA DFCS.
• Trained AND worked in two (2) OR three (3) OFI programs.
• Must be Gateway Eligibility System trained.

For more detailed information about the Georgia Department Human Services visit (Use the "Apply for this Job" box below)..gov

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.

• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.
• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

• Equal Employment Opportunity Employer
• The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
• Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

• Unique training opportunities
• Employee retirement plan: 401(k) plan and 457 plan
• 13 paid holidays
• Vacation & sick leave
• Medical
• Dental
• Vision
• Long/short-term care
• Life insurance
• Employee discount programs
• Telework opportunities depending upon the position(s)

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live…