Referral Coordinator | Surgery

Referral Coordinator | Surgery Downtown | Days

University of Florida Jacksonville Physicians, Inc. is seeking a Referral Coordinator to serve the Surgery Downtown clinic. This is a full‑time daytime position.

Responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services.

• Attends referral training classes and various referral system training sessions within the first month of employment.
• Participates in the regularly scheduled Referral Coordinator meetings, remains current on referral policies, payer requirements, and Managed Care Matrix using online resources.
• Processes referrals for services requested by providers within established guidelines.
• Obtains authorizations for referrals and schedules appointments as appropriate and within required time frames.
• Coordinates appointment date, time, and location with patients.
• Processes requests for additional referrals/authorizations when requested by providers.
• Ensures referrals are maintained within appropriate network or payer requirements.
• Communicates with all stakeholders, staff, providers, payers, and patients as required.
• Documents required information into the appropriate systems.
• Provides a standard of excellence in customer service for patients, staff members, and other customers.

• 2 years of diagnosis and procedural coding (preferred).
• 2 years of experience in a related field (required).
• 2 years of customer service experience (required).
• 2 years of experience with third‑party payers (insurance carriers) using commonly used concepts, practices, and procedures in the field (required).

• High School Diploma or GED (required).
• Medical Terminology Certification (preferred).

UFJPI is an Equal Opportunity Employer and Drug Free Workplace.

Entry level

Full-time

Health Care Provider

Hospitals and Health Care