Patient Access Specialist

Job Description

Nemours is seeking a Patient Access Specialist I (Full‑Time) to join our team in Jacksonville, Florida. The Patient Access Specialist I is responsible for providing exemplary service in accordance with Nemours Standards of Behaviors and performing registration functions accurately. Meets or exceeds collection standards by timely verification of insurance benefits and determining financial responsibility by creating a good faith estimate when applicable.

Meets or exceeds accuracy standard goals by verifying and updating demographics, insurance information, PCP and/or referral physician, pharmacy of preference when required for each encounter. Explains all essential and legal forms for each service type and collects any patient responsibility or outstanding balance at the time of service.

• Ensures all financial assessments, eligibility, and benefits are accurate and collects all patient responsibility amount due for services rendered, adhering to end‑of‑day business processing standards.
• Properly identifies patients, accurately updates demographics information, and secures the required forms to ensure compliance with regulatory and NCH policies.
• Registers bedside admissions utilizing the workstation on wheels or downtime process when necessary or performs pre‑registration workflow when assigned.
• Understands HIPAA privacy rules and uses discretion when discussing confidential patient information.
• Resolves all patient accounts subject to departmental standards, including clearing the various work queues to ensure accuracy.
• Cross‑covers registration functions to support the Patient Financial Services department as needed.
• Practices and displays Nemours’ Standards of Behavior while adhering to all rules and regulations of applicable local, state, and federal agencies and accrediting bodies.
• Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary, and patient access departments in a clear and respectful manner.
• Completes all mandatory training and education in a timely manner, participates in huddles and/or department meetings as scheduled, meets attendance requirements, and maintains schedule flexibility.
• Checks in/ checks out patients in a timely manner.
• Schedules appointments according to office scheduling policies.
• All other duties as assigned by supervisor or manager.

• High School Diploma required. Specialized (1 year of training beyond high school).
• Minimum three (3) months of experience required.
• Must have Medical Office or Call Center experience.
• Customer Service and Healthcare experience preferred.
• Bilingual (English/Spanish) preferred.
• EPIC experience preferred.