Patients Coordinator

765 Mill Creek Rd,
Jacksonville FL, 32211

The New Patient Coordinator is responsible for processing and verifying all new patient referrals, scheduling an appropriate appointment, verifying insurance requirements, providing excellent care, collaborating effectively with all departments, and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism. This is a Full-Time position.

• High school diploma or equivalent required.
• Minimum of one year of customer service experience.
• Experience as a new patient coordinator is preferred.
• Basic typing and keyboarding skills.
• Strong oral and written communication skills.
• Ability to multi-task efficiently and effectively.
• Good interpersonal and organizational skills.
• Highly detail-oriented
• Ability to comprehend established office routines and policies.
• Medical experience is helpful but not a necessity.

• Processes and verifies new patient referrals in a timely manner.
• Coordinates and schedules new patient appointments for multiple providers using a computerized scheduling system.
• Uses multiple computer programs to validate insurance verification.
• Imports and manages new patient packets from a website and oversees any problems that may occur while importing.
• Creates new patient accounts within the scheduler.
• Obtains necessary medical record information from referring providers to complete the new patient process.
• Electronically assigns documents such as orders, operation notes, consents, outside records, procedures, and therapies, using standard classification systems within the electronic medical record (EMR) chart.
• Works with different team members to implement a paperless workplace.
• Schedules and bills all IMEs (Independent Medical Exams) with attorney offices and Workman’s compensation companies.
• Registers new patients by completing website packets.
• Documents work processes as required.
• Always act in a friendly manner toward all patients, family members, coworkers, and other internal or external customers.
• Maintains confidentiality of information on patients.
• Performs other duties as assigned by the team leader/managers.
• Keeps an organized and clean work area.
• Processes web-based referrals.