Patient Care Specialist II

** Job Description Summary
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* Job Title:

Specialist, Patient Care II

Reports to:

Mgr., Practice  Department:
Administrative Support Workers Locations:
Onsite  FLSA:
Non-Exempt Pay Grade: N43  Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and  Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the  largest in the United States. At Millennium Physician Group, our employees are the foundation of our success.  Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere  that empowers you to seek better ways to deliver care to our patients and their families.

We also promise to  care for you as an individual and help you grow in your role  The Patient Care Specialist II performs advanced administrative and patient access duties to support daily  medical office operations. This role is responsible for independently registering patients, verifying insurance,  processing referrals, and resolving basic billing or documentation issues. The Specialist II ensures all  interactions comply with HIPAA, privacy, and organizational policies while consistently providing exceptional  service to patients, families, and staff.

Responsibilities  
• Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact  information is accurate and current in the EHR.  
• Collects and processes copayments following standard cash-handling and reconciliation procedures.  
• Verifies insurance eligibility, obtains required authorizations, and documents verification results  accurately in the patient record.  
• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.  
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily  appointment schedules while communicating adjustments to clinical staff.  
• Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a  timely and accurate manner.  
• Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents  into the EHR.  
• Reviews patient accounts for outstanding balances or documentation errors and partners with billing  to resolve discrepancies.  
• Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing  documentation, and limiting access to authorized users only.  
• Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly  according to established protocols.  
• Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and  accuracy.  
• Provides professional, courteous customer service and maintains composure during high-volume or  challenging situations.  
• Coordinates scheduling across multiple providers, departments, or specialties to support efficient  patient flow.  
• Audits patient charts, registration data, and referral documentation to identify and correct compliance  or process issues.  
• Participates in mandatory training programs related to compliance, privacy, workflow changes, and  patient experience.  
• Supports the Practice Manager and care team with assigned administrative tasks.  
• Participates in departmental audits, workflow redesign initiatives, and implementation of new systems  or technologies.  
• Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or  service metrics.  
• Demonstrate excellent guest service to internal team members and patients.  
• Performs other related duties as assigned.  Qualifications  
• High school diploma or GED required.  
• 2+years of progressive experience in a healthcare or patient access environment.  
• Strong working knowledge of EHR systems, insurance verification, and medical terminology.  
• Strong attention to detail, interpersonal communication, and time-management skills.  
• Demonstrated professionalism and commitment to patient confidentiality.  
• Demonstrates empathy and professionalism when…