Patient Services Representative

Overview

Opportunity Overview

We have an immediate opening for a Patient Services Representative to join our team at IVF Florida in Jacksonville, Florida
.

• Schedule:
  
  Monday through Friday, from 7:00 AM to 4:00 PM

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In This Role, The Patient Services Representative Will

• Welcome patients and visitors to the office
• Answer and assist all incoming telephone calls
• Schedule appointments using a computerized scheduling system and conducting follow-up calls when necessary
• Provide timely and accurate information and quality customer service to incoming patient inquiries
• Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

• High school diploma;
  Associates degree preferred
• Minimum of 1 year experience in a hospital or medical office setting
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Women s health, OB/GYN, or Fertility experience preferred
• Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.)
• Basic computer proficiency with Microsoft Office suite
• Ability to communicate accurately and concisely
• Excellent interpersonal skills
• Strong attention to detail
• Ability to organize and manage multiple priorities and meet deadlines in an ever-changing environment

More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

• 401(k) with company match
• Employee wellness and recognition programs

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact.
Take the next step in your career with US Fertility—and help shape the future of fertility care.