Front Desk Associate

Front Office Check-In & Check-Out Representative

Coastal Health is seeking a motivated, career-oriented Front Office Check-In & Check-Out Representative to join our growing team. This key role serves as the first point of contact for our patients — providing exceptional customer service while ensuring smooth daily operations of the front office. The ideal candidate is organized, compassionate, detail-oriented, and thrives in a fast-paced healthcare environment.

The Front Office Representative supports patients and providers by managing appointment scheduling, patient check‑in/check‑out, payment collection, and medical records. This role plays an essential part in delivering an outstanding patient experience while maintaining efficient office operations.

• Greet patients and visitors in person and by phone, answering or directing inquiries professionally and courteously
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room utilization
• Check patients in and out, ensuring appointments stay on schedule
• Notify providers of patient arrivals and communicate any service delays
• Maintain and update patient records, including personal and financial information
• Collect payments, post charges, and manage patient account balances
• Maintain confidentiality of patient health and financial information
• Assist patients with questions or concerns, helping to ease anxieties
• Respond appropriately to urgent situations or patient distress
• Manage front office inventory and supplies
• Follow established policies and procedures to maintain smooth daily operations
• Contribute positively to team goals and overall office success

• High School Diploma or equivalent required
• Minimum of 1‑3 years of experience in a medical office or healthcare setting preferred
• Strong multitasking, flexibility, organization, and scheduling skills
• Excellent telephone, customer service, and communication skills
• Attention to detail and accuracy
• Proficiency in word processing and basic computer applications
• Ability to manage time effectively in a fast‑paced environment
• Professional demeanor, team‑oriented attitude, commitment to quality and patient‑centered care
• Reliable transportation

Coastal Health offers a competitive compensation and benefits package, including:

• Competitive wages
• Health, dental, and vision insurance
• Life insurance
• Short‑ and long‑term disability coverage
• 401(k) retirement plan
• Up to 3 weeks of paid time off
• 7 paid holidays
• A supportive environment that fosters career growth and advancement opportunities

If you are passionate about delivering exceptional patient care and are looking for long‑term career growth within a supportive healthcare organization, we encourage you to apply today.