Call Center Office Specialist, Cardiology, Cardiac Access Center

Job Summary

Eligible for up to a $1,000 Sign-On-Bonus if hired
* Baptist Health is looking for an experienced Office Specialist for the Baptist Cardiology office at the Cardiac Access Center. This is a Full-Time Days opportunity Monday through Friday, typically between 7:30 AM to 5:30 PM. Depending on the needs of the office, hours may vary on occasion.

It is vital that this candidate is adept with multi-tasking and people-oriented, as they could make or break the patient's experience. The Office Specialist for Baptist Cardiology will provide business services for patients and the healthcare system. Responsibilities include patient registration, scanning documents, and posting charges and payments.

• Telephone protocols
• Serve as a liaison between our customers and our practice
• Manage a large amount of inbound and outbound calls in a timely manner
• Schedule appointments as needed
• Prepare patient charts prior to appointments
• Submit and obtain external medical records
• Coordinate with third party vendors to complete medical record requests
• Follow call scripts for handling different scenarios
• Identify customer needs and provide solutions
• Data entry tasks
• Provide excellent customer service
• Manage Medical Records onboase queue and index documents in EPIC
• Manage Medical Record Requests onbase queue and send requests to HIM and/or
• Other duties as assigned

Baptist Cardiology – Various Locations, Jacksonville, FL

High School Diploma/GED

Associate's Degree

• One to Two Years Front Desk Experience Preferred
• Experience Working in a Medical Office Preferred

None

This Office Specialist will be located at the Cardiology office at the Cardiac Access Center. If you are interested in this Office Specialist job with an award-winning organization, please apply now!