Medical Assistant II; CMA​/RMA

Job Description Summary

Medical Assistant II – Reports to Practice Manager. Department:
Clinical Support. Locations:
Onsite. FLSA:
Non-Exempt. Pay Grade: N42. Millennium Healthcare, established in 2008 and headquartered in Fort Myers, Florida, provides comprehensive medical services across Florida, North Carolina, Georgia, and Texas. The Medical Assistant II (MA) supports physicians, hospitalists, and other healthcare professionals in outpatient and hospital-based settings, ensuring efficient patient flow, accurate documentation, and exceptional patient care through coordination, education, and hands‑on service delivery.

• Conduct comprehensive patient intakes, including obtaining vital signs, recording medical histories, and reviewing medication and allergy information.
• Assist providers during examinations, minor procedures, wound care, and diagnostic testing, ensuring patient comfort and safety.
• Perform EKGs, immunizations, and specimen collection in accordance with policy and competency standards.
• Prepare, label, and process laboratory samples and point‑of‑care tests accurately.
• Maintain infection control, safety protocols, and equipment calibration across all clinical areas.
• Support providers with patient triage, care coordination, and transitions across clinical settings.
• Provide patient education regarding medications, treatment plans, chronic condition management, and preventive care.
• Accurately document clinical data, provider instructions, and patient updates in the electronic health record.
• Schedule, confirm, and track patient appointments, referrals, authorizations, and test results to ensure timely care.
• Verify insurance coverage and assist with prior authorizations, billing, and coding processes as needed.
• Monitor inventory levels and prepare examination or procedure rooms with required supplies and equipment.
• Participate in performance improvement initiatives, clinical audits, and safety drills to support continuous quality improvement.
• Facilitate communication among patients, providers, and interdisciplinary teams to ensure coordinated, patient‑centered care.
• Maintain confidentiality and adhere to HIPAA, OSHA, infection control, and all compliance standards.
• Uphold compassionate, culturally competent care while maintaining sensitivity to diverse patient populations.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

• High school diploma or equivalent required.
• 1+ years of experience in a physician's office, clinic, or hospital setting.
• Experience using electronic health record (EHR) systems (Epic, Athena, Cerner, or equivalent).
• Graduate of an accredited Medical Assistant program required.
• Basic Life Support (BLS) certification required.
• Certification or registration (AAMA, AMT, NHA, or equivalent) strongly preferred.
• Bilingual (English/Spanish) preferred.
• Certified in EKG or phlebotomy procedures through an approved program preferred.
• Prior exposure to multi‑specialty or hospital-based environments preferred.
• Skilled in obtaining and documenting vital signs (blood pressure, temperature, pulse, respiration, SpO₂, height, and weight).
• Proficient in EKG administration and other routine diagnostic procedures as directed by the provider.
• Knowledge of infection control, universal precautions, and sterile technique.
• Competent in assisting with minor procedures, patient preparation, and clinical room setup.
• Proficient in medical terminology, documentation accuracy, and appointment scheduling.
• Strong computer skills, including accurate data entry and EHR navigation.
• Ability to manage multiple priorities, follow workflows, and maintain confidentiality.
• Demonstrates professionalism, accountability, and teamwork consistent with the organization’s mission, vision, and values.
• Demonstrates professionalism, reliability, and adaptability in a fast‑paced environment.
• Committed to continuous learning, patient‑centered care, and upholding quality and safety standards.
• Ability to work independently in a fast‑paced, cross‑functional environment.

Sedentary work; exerts up to 10 pounds of force occasionally and/or negligible…