Patient Access Advocate PRN Jacksonville Health Baymeadows

Overview

Job Description

Patient Access Advocate, PRN Days, University of Florida Health, Jacksonville Health Bay meadows

Hours: 7am - 7pm

• Greet patients in a friendly, courteous, and professional manner in both in-person and over the phone.
• Check patients in and out.
• Perform visit closure activities to include collecting payment, and any follow-up activities that may be necessary for patient care.
• Verify insurance for eligibility and benefits using an online electronic verification system or by contacting the payer directly. Collect copayments, coinsurance, and deductibles.
• Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
• Create and maintain patient files.
• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
• Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Confirm all paperwork is filled out correctly.
• Keep the front desk, waiting room area, and children’s play area clean and presentable.
• Ensure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
• Encourage a work environment that is friendly and respectful.
• Provide patients and their families with a customer focused, friendly, reassuring open environment that encourages patients to return to our ED/UCs.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

• Minimum typing speed of 50 wpm.
• Flexibility.
• Effective communication skills.
• Collaboration skills.
• Patient/Client focus.
• Technical capacity.
• Basic knowledge of Microsoft Office products (Word, Excel, Outlook).
• High school diploma or GED.
• Minimum of 6 months of work experience in a healthcare setting or one year of customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service is required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills, including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directed and work with individuals with diverse backgrounds.
• Analytical and problem solving skills.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Daily focus on attaining productivity standards.
• Attend staff meetings and huddles as required.
• Minimum of 1 year of experience in a medical office setting is required.
• Familiar with health insurance and insurance verification.
• Knowledge and skills regarding all general office equipment, including telephones, photocopiers, scanners, credit card machines, and fax.
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
• Solid work history.

• This position includes standing, walking, use of hands, reaching, sitting, talking, and listening. May require lifting up to 10 pounds.
• This job operates in a healthcare setting and may involve contact with patients who have contagious illnesses. Standard office equipment is used, with moderate noise exposure.
• Non-exempt. Incumbent will be scheduled based on operational need.

This position includes standing, walking, use of hands, reaching, sitting, talking, and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.

This job operates in a healthcare setting. This role may routinely come into contact with patients who have contagious illnesses or diseases. This role routinely uses standard office equipment such as…