Ops Family Support Worker

Position Details

Requisition No: 867857

Agency:
Department of Health

Working Title:

OPS FAMILY SUPPORT WORKER -

Come Join DOH‑Team Duval! If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida.

These are entry‑level tasks performed under direct supervision with well‑defined procedures. The role requires basic knowledge of counseling techniques and social work principles and practices. Incumbents must apply instructions to accomplish different job functions.

• Analytical/Assessment skills
• Policy development/Program planning skills
• Communication skills
• Cultural Competency skills
• Community Dimensions of Practice skills
• Public Health Sciences skills
• Leadership and Systems Thinking skills

• Provide breastfeeding education and support to WIC clients in various locations throughout the county, including telephone, scheduled intervals, classes, and support groups.
• Maintain the breastfeeding warmline after hours, triage calls, give appointments, and counsel as appropriate.
• Document breastfeeding contacts in the FL‑Wise system in accordance with department policy.
• Manage caseload of assigned WIC clients, coordinate services, and make referrals to appropriate agencies.
• Assist the local WIC agency in outreach, promoting breastfeeding through special projects and duties as assigned.
• Understand WIC eligibility criteria and programmatic requirements to answer basic questions and make referrals.
• Attend mandatory and scheduled trainings, adhere to FDOH in Duval County and Division of Nutrition and Chronic Disease Prevention policies and procedures pertaining to client confidentiality, data security, EARs, time records, travel logs, and monthly reports.
• Perform other related duties as assigned.

• Awareness of others' reactions and understanding why they react the way they do, and effectively conveying information verbally.
• Listening skills and the ability to ask appropriate questions.
• Problem identification skills.
• Multiple approaches when learning or teaching new things.
• Information‑finding skills and the ability to identify essential information.
• Effective written communication tailored to the audience.
• Self‑assessment skills for learning or doing something.
• Ability to adjust actions in relation to others' actions.
• Knowledge of customer and personal services principles and processes, including needs assessment, quality service standards, alternative delivery systems, and customer satisfaction evaluation.
• Knowledge of human behavior and performance, mental processes, psychological research methods, and behavioral and affective disorders assessment and treatment.
• Knowledge of administrative and clerical procedures and systems.

• Required to have breastfed at least one child and willing to be on‑call at night or weekends (up to 9 p.m. to night and weekends 8 a.m. to 9 p.m.).
• Reliable transportation willing to use for work‑related purposes.

• WIC participant.
• High School Diploma or GED.

Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:
To be the
Healthiest State in the Nation.

Values:

• Innovation:
  We search for creative solutions and manage resources wisely.
• Collaboration:
  We use teamwork to achieve common goals & solve problems.
• Accountability:
  We perform with integrity & respect.
• Responsiveness:
  We achieve our mission by serving our customers & engaging our partners.
• Excellence:
  We promote quality outcomes through learning & continuous performance improvement.

Florida Department of Health in Duval County, location may vary.

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

The position requires a…