Patient Access Supervisor, Call Center, Southbank Plaza

Job Summary

Up to $1,000 Sign On Bonus**

Baptist Medical Center is currently hiring for a Full-Time Days Patient Access Supervisor to join our PAS Call Center Department at our Southbank Plaza location here in Jacksonville, FL area.

Shift Details:
Monday through Friday 10:30 AM to 7:00 PM

• Registering patients accurately and efficiently.
• Utilizing multiple systems and interfaces.
• Cross-Training in order to work in multiple patient access areas.
• Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters.
• Contributing to PAS Goals as defined annually (Collections, Palm Scanning, etc.).
• Possessing a strong understanding and able to explain State and Federal regulations including EMTALA, AHCA, and JCAHO.
• Maintaining a professional relationship with all clinical and non-clinical team members including peer leaders in other departments.
• Articulating compliance documentation and ensuring completion of required patient consent forms.
• Maintaining patient privacy in accordance with HIPAA guidelines.
• Assisting in the On-Call rotation for the assigned area including staffing as needed.
• Providing daily leadership to the assigned department in coordination with the PAS Manager.
• * CRCS and/or CHAA at least 1 within 90 days of hire.

This Patient Access Supervisor will be located at Baptist Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now!

Education Required:

High School Diploma/GED

Education Preferred:
Bachelor's Degree

• 1-2 years Customer Service Experience Required
• 1-2 years Healthcare Experience Required
• 1-2 years Insurance Experience Required
• 1-2 years Scheduling Experience Required
• 1-2 years Patient Access Services Experience Required
• 1-2 years Patient Financial Services Experience Required
• 1-2 years Leadership Experience Required

• Certified Revenue Cycle Specialist (CRCS) Required Or
• Certified Healthcare Access Associate (CHAA) Required Or

Southbank Plaza

1650 Prudential Drive

Jacksonville, FL, 32207