Part Time - Patient Registration Customer Service Representative

Location

Ascension St. Vincent's – Jacksonville and surrounding areas

PRN—part time, work as needed. Open availability required for as needed shifts (day, evening, and overnight). Holiday and weekend availability is required. Shifts range between 8‑12 hours and include a rotating on‑call schedule. PRN associates will be cross‑trained in multiple departments as needed.

As a Customer Service Representative in Patient Registration, you are the first friendly face patients meet when they check into the hospital.

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast‑paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed
• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

On your feet, thinking fast, and influencing patient experience on each shift.

Make a real difference, learn healthcare from the ground up, and enjoy a fast‑paced, never‑boring environment with a supportive team.

Competitive benefits package and opportunities for long‑term career growth.

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

• Medical or healthcare experience (not required)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

The Company is also dedicated to a workplace free from harassment based on any of the foregoing protected categories.