Health Information Specialist (HIM) II

Posted Thursday, July 23, 2026 at 4:00 AM

Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.

At Community Hospice & Palliative Care, we’re honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.

We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.

Community Hospice and Palliative Care, a leading non-profit organization specializing in end-of-life healthcare, is hiring a
Health Information Management (HIM) Specialist II
to join our growing team. Offering a competitive salary and benefits, generous PTO, and retirement options, Community Hospice provides a supportive work environment to grow your professional career.

The Health Information Specialist II
supports and strengthens the organization’s Medical Records/Health Information Management Department through analysis and maintenance of patient medical records, releases of medical records, death registration and supporting other processes as required. The HIM Specialist 2 serves as a liaison between patients, providers, health care facilities, insurance companies, and other establishments in regards to health information.

• Job Location: In-office position located at Community Hospice and Palliative Care main location: 4266 Sunbeam Road, Jacksonville, FL. No work from home offered at this time.
• Days/
  
  Hours:
  
  Monday - Friday 8:00am - 5:00pm
• Compensation
  : $ hour; full benefits package including 23 days annual PTO

Job Description

Customer Service and Confidentiality:

• Adheres to the requirements of the HIPAA Privacy Policies and Procedures. Maintains confidentiality of health information of patients, families, and staff.
• Performs job functions adhering to CHPC service values with customer service focus of excellence, ownership, leadership, respect, and teamwork to provide the highest quality care and service to our patients, families, staff and others.

Records Maintenance & EMR:

• Maintains assigned medical records according to federal/state regulations and organizational policy.
• Ensure patient records are complete, accurate, and available for care, treatment, and payment at all time within the EMR and document management system.
• Research and corrects errors on patient records and demographics in the EMR (Electronic Medical Record) as needed.
• Performs audits of the medical records to ensure compliance with departmental and regulatory requirements.

Records Analysis & Deficiency Monitoring:

• Audits and analyses all patient records to ensure compliance with regulatory requirements (i.e. admission, discharge, orders, etc…;
• Identifies trends, patterns, and opportunities for improvement by notifying providers and other staff of any deficiencies in the record and tracks responses to ensure timely correction.
• Pulls, compiles, and analyze reports to increase efficiency and allow for real-time access to patient information.

Release of information:

• Receives, retrieves, and releases medical records after reviews to outside healthcare providers, third party payers, government/state agencies, patients, insurances, and/or legal parties in accordance with applicable policies and guidelines.
• Trains new employees and/or interns in the release of information process.
• Completes first level review of records retrieved prior to releases and completes and process invoices for records.
• Navigates multiple EMRs, document management systems, and various software applications to fulfill requests.

Scanning/Imaging:

• Scans and/or…