Virtual Medical Receptionist ​/ Scheduler

Company Description

Welcome to Sedona Management Solutions, your trusted partner in innovative technical solutions. We specialize in custom software development, medical billing, web, and mobile app development, all designed to help our clients achieve their goals with efficiency and precision.

Sedona Management Solutions is seeking a dedicated Virtual Medical Receptionist / Scheduler for a full-time position. As a Virtual Medical Receptionist / Scheduler, you will be a primary contact for patients, responsible for managing medical office tasks, patient scheduling, record keeping, and daily communications. You will work closely with both patients and healthcare providers to create an organized, compassionate experience. This role requires availability to work the night shift (U.S. hours: 8 AM to 5 PM PST).

• Familiarity with EPIC EMR System or the ability to quickly adapt to EMR navigation.
• Experience managing inbound and outbound calls with a professional phone presence.
• Strong multitasking and time-management skills in a fast-paced environment.
• Proficiency in Medical Terminology and Medical Office Tasks.
• Excellent communication and interpersonal skills for effective interaction with patients and providers.
• Knowledge of medical billing processes is a plus.
• Nursing degree or Certification in Medical Assisting or a related healthcare field preferred (plus).
• Demonstrated skills in Medical Assisting and Patient Care.
• Call and schedule patients received from incoming referrals (incoming faxes, Epic messages, referrals work queue) - daily
• Clear all voicemails (patient calls, provider calls, misc.) - daily
• Outgoing calls to referring providers to coordinate referrals - as needed
• Reschedule appointments - as needed