MA​/Front Desk Specialist- Clinic

Job Description:
Front Desk Specialist/ Medical Assistant

Reports to:

Office manager

Summary:

As the largest pediatric clinic in Jacksonville, serving 10 locations with nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not limited to just doctor office visits during regular business hours. We believe that by providing excellent medical care in a family and community-based environment that we can grow healthy children who will become healthy adults.

We uphold the highest standards of a patient-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own

Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment.

Angel Kids Pediatrics is seeking a full-time Front Desk, to join our team located in Jacksonville.

This position is responsible for serves as initial contact for all patients visiting office as well as Medical Assistant duties and responsibilities. This role would rotate daily/ weekly to perform the tasks of both roles.

• Answers, screens, and directs calls on multiline phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
• Schedules patient appointments.
• Clears Faxes each morning and delivers to appropriate practitioner.
• Meets and greets patients; announces, directs, and/or escorts to appropriate area.
• Composes and types routine correspondence as required.
• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
• Collects co pays deductibles and all outstanding balances.
• Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
• Inputs patient information and demographics into computer system.
• Validates insurance, and PCP.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Greets, receives, and prepares patients for appointments and procedures; measures and records vital signs and other relevant patient information.
• Responds to patient questions either in person or by phone in a courteous and professional manner.
• Assists in resolving patient concerns or complaints, utilizing sound judgment and referring issues to management when necessary.
• Maintains nursing stations and examination areas in accordance with OSHA standards and Universal Precautions procedures.
• Maintains inventory of medical supplies and materials and reports shortages as needed.
• Receives and screens telephone calls and directs them appropriately.
• Exhibits a high degree of courtesy, tact, and professionalism when interacting with patients, families, and other healthcare professionals.
• Adjusts to fluctuating peaks in patient flow, acuity, and operational demands while maintaining quality patient care.
• Reviews and records vaccine documentation, including vaccine reconciliation and verification.
• Performs other related duties as assigned by management.

• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Strong organizational, problem solving, and analytical skills
• Ability to manage priorities and workflow
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.

• High school diploma/GED

• Medical Receptionist: 1 year (Required)
• Checkout: 1 year (Preferred)
• Insurance Verification: 1 year (Required)
• MOA Certificate from accredited program

It is the policy of AKP to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, ancestry, national origin, marital status, veteran status, or other legally protected group status. It is our intent and desire that equal employment opportunities will be provided in employment, recruitment, selection…