Patient Access Representative II, OB Emergency Department Baptist South

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals.

Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Baptist Health is hiring a Patient Access Representative II to join our OB Emergency Department team at Baptist South in Jacksonville, FL. This is a full-time opportunity.

Shift details:
Monday-Wednesday 6:45 AM-7:15 PMThe Patient Access team plays a critical role in creating a positive patient experience and ensuring accurate and efficient access to care. This role is ideal for a customer-focused professional with healthcare and insurance experience who is comfortable working in a fast-paced environment and supporting patients throughout the registration and access process.

Patient Access Representative II

Job Responsibilities:

Provide exceptional customer service to patients, families, visitors, and other healthcare team members

Assist patients with the registration and patient access process while ensuring accurate demographic and insurance information

Verify insurance coverage and collect required patient information and documentation

Assist patients with questions related to registration, insurance, and the access-to-care process

Communicate professionally and effectively with patients and internal departments

Maintain confidentiality of patient information and follow applicable privacy and organizational policies

Utilize computer systems and patient access technology to accurately document and update patient information

Support efficient patient flow and contribute to a positive patient experience

Patient Access Representative II

Experience:

Customer Service Experience (required)
Healthcare Experience (required)1–2 years Insurance Experience (required)
Experience in hospital registration or patient access (preferred)
Patient Access Representative II Education & Credential Requirements:

High School Diploma or equivalent (required)
If you are interested in this full-time Patient Access Representative II opportunity at Baptist South, please apply today!

This role serves as the entry point into the Patient Access career path for candidates who bring relevant experience in customer service, healthcare, insurance, scheduling, registration, call center or administrative support. This role supports timely and accurate patient registration, scheduling, pre-registration, insurance verification, financial clearance, and point-of-service collection activities in a fast-paced hospital environment. This includes both straightforward and complex scenarios.

The Representative II is expected to quickly develop proficiency in front-end revenue cycle workflows while delivering a professional, compassionate, and service-oriented first impression for patients and families.

Primary

Location:

South - Main Building