Ops Family Support Worker

Tool

Requisition No: 883725

Agency:
Department of Health

Working Title:

OPS FAMILY SUPPORT WORKER -

Pay Plan:
Temp

Position Number:

Salary: $15 - $16.71 hourly

Posting Closing Date: 09/28/2026

Join Team Duval. At DOH-Duval, we work every day to protect, promote, and improve the health of our community. Join a team that values innovation, collaboration, and public service. Our programs are recognized across Florida for their impact and effectiveness, and we are looking for dedicated professionals who want to make a real difference. If you are passionate about creating healthier communities, your future starts here.

This is entry-level work performing routine tasks under direct supervision with well-defined procedures with few changes required. The job requires a basic knowledge of counseling techniques and social work principles and practices. Incumbents must use skill in applying instructions to accomplish different job functions.

The following Public Health Domains are applicable to this position:

Public Health Competency Domain 1:
Analytical/Assessment skills

Public Health Competency Domain 2:
Policy development/Program planning skills

Public Health Competency Domain 3:
Communication skills

Public Health Competency Domain 4:
Cultural Competency skills

Public Health Competency Domain 5:
Community Dimensions of Practice skills

Public Health Competency Domain 6:
Public Health Sciences skills

Public Health Competency Domain 8:
Leadership and Systems Thinking skills

The Family Support Worker provides breastfeeding education and support to Special Supplemental Nutrition Program for Women, Infants and Children (WIC) clients in various locations throughout the county. He/she provides services in the WIC Program in accordance with the policies of the state WIC Program and regulations as stated in DHM 150-24. Assignment of duty station, hours and days worked may vary as needed.

Work is performed under the direct supervision of the Nutritionist in the assigned area in collaboration with the Breastfeeding Coordinator.

Educate WIC pregnant, breastfeeding, and postpartum mothers and family members on breastfeeding related issues in assigned sites, by telephone, at scheduled intervals determined by the local WIC agency. Provide basic breastfeeding information and support to WIC mothers to help them to successfully establish breastfeeding, overcome common barriers to breastfeeding, and prevent and handle common breastfeeding problems or concerns. Conduct breastfeeding classes and facilitate support groups.

Maintain the breastfeeding warmline after hours; triage, give appointments and/or counsel as appropriate.

Document breastfeeding contacts in the FL-Wise system in accordance with department policy. Documentation is accurate, clear, and legible for all contacts made with WIC clients.

Manage caseload of assigned WIC clients and contact clients according to established procedures, maintaining client confidentiality. Coordinate services for clients and makes referrals to appropriate agencies as needed.

Assist the local WIC agency in outreach, promoting breastfeeding through special projects and duties as assigned. Understand WIC eligibility criteria and programmatic requirements in order to answer basic questions about WIC and make appropriate referrals.

Attend mandatory and scheduled training. Adhere to FDOH in Duval County and Division of Nutrition and Chronic Disease Prevention (NCDP) policies and procedures pertaining to client confidentially, and data security. Accurate and timely submission of Employee Activity Record (EARs), time records, travel logs, monthly report of activities and other reports are submitted to…