Investigator Support Coordinator

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients.

With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking an Investigator Support Coordinator I to join our team!

*** Fluent in both English and Brazilian Portuguese

Work Schedule: Monday-Friday. 10am-7pm EST

Essential

Job Duties:

Investigator Support Coordinator I is responsible for supporting investigator sites through effective communication, managing phone interactions, resolving accession holds in coordination with internal teams, and delivering results via phone or fax.

• Patient Safety

  • Prioritize patient safety in all daily operations

  • Promptly elevate any patient safety concerns for resolution

• Site Communication & Workflow Support

  • Notify investigator sites, sponsors, and affiliates of lab results, sponsor-designated flags, and test cancellations per the Statement of Work (SOW)

  • Respond to project-related inquiries from sites and sponsors via phone and email

  • Serve as a liaison between internal teams and external clients

  • Support the implementation of global processes and procedures

  • Communicate site needs during policy or procedural changes

• Query Resolution

  • Monitor and resolve accession holds, escalating delays to the Supervisor and Project Manager

  • Update databases with relevant information and communicate additional testing needs

  • Investigate and respond to project-related inquiries

• Compliance & Documentation

  • Document service failures, resolve issues, and elevate unresolved cases to management

  • Adhere to management communications, meetings, and Standard Operating Procedures (SOPs)

  • Track and report workflow metrics as required

• Training & Development

  • Maintain training folders and update documentation

  • Complete onboarding and all mandatory corporate and departmental training

  • Attend required meetings and participate in ongoing training related to process and system updates

Minimum Qualifications:

• High school diploma

• One year customer service experience

• Fluent in both English and Brazilian Portuguese

Preferred Qualifications:

• Associate’s degree and/or Medical Assistant

• Two years customer service experience

• Two years call center / telephone customer support experience

• Two years healthcare, medical or laboratory experience

Additional Job Standards:

• Committed to delivering exceptional customer service

• Demonstrates adaptability in dynamic work environments

• Knowledgeable in medical terminology

• Skilled in investigative and analytical thinking

• Proficient in computer operations and experienced with Windows-based applications

• Highly self-driven with a proactive work ethic

• Excellent verbal communication skills

• Strong attention to detail and effective organizational abilities

• Strong ability to collaborate effectively within a global team environment

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp…