Front Desk Agent

The Fairfield Inn & Suites - Jacksonville Airport is currently seeking enthusiastic Front Desk Agents to assist with guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!

Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

• Perform guest registrations (check‑ins & check‑outs), room assignments, and special requests.
• Understand daily hotel operations, policies, procedures, and internal rules.
• Knowledge of brand’s operating systems and customer loyalty programs.
• Familiar with guest rooms, locations, amenities, features, and all services offered.
• Knowledge of room rates, packages, discounts, and promotions.
• Ensure proper credit when checking out guests and handle late charges accordingly.
• Knowledge of cash handling and bank procedures to check out guests.
• Bank out at end of shift by following drop procedures.
• Answer phones, handle mail, and take messages.
• Assist guests with problems and questions; ensure all guest problems are resolved.
• Knowledge about the city, local area, and attractions.
• Utilize spare time for cleaning (e.g., front desk, back office, common areas) and maintaining sidewalks and front entry.
• Know all emergency procedures and the proper action to take.
• Operate safe deposit boxes.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Ability to learn quickly and work in a fast‑paced position with constant guest interaction.
• Excellent communication, both verbal and written.
• Strong computer skills and phone etiquette.
• Must be able to multi‑task.
• Flexibility with schedule.

Hotel or customer service experience is preferred.

Satisfactory criminal background screening required. Valid driver’s license with safe driving record may be required.

This position has no supervisory responsibilities.

• Career development & training.
• Paid time off.
• Travel and hotel discounts.
• 401(k) with company match.
• And more!

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods, walk, kneel, stoop, bend, and lift up to 50 pounds.

This position requires variable hours based on the needs of the hotel, including nights and weekends.

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law.

Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

• E-Verify Notice of Participation.
• Right to Work.

By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.