Task Force General Manager

The Task Force General Manager serves as an acting General Manager at hotels in transition across the Naples Hotel Group portfolio. This role requires frequent travel to properties to provide operational leadership and hands-on support in areas such as staffing, training, revenue management, cost control, guest service, and conflict resolution.

The Task Force GM plays a key role in stabilizing operations, mentoring on-site teams, and ensuring continuity of service and standards during periods of change. This position upholds and reinforces Naples Hotel Group’s vision, mission, values, and operational goals while delivering a seamless guest experience.”

• Serve as the acting General Manager at assigned properties, overseeing day-to-day operations across all departments.
• Travel to hotels within the Naples Hotel Group portfolio, including extended stays, based on business needs.
• Work closely with the corporate team to communicate status updates and ensure alignment on goals, timelines, and expectations.
• Ensure all corporate reporting deadlines are met and that operational priorities include profitability, guest satisfaction, and team morale.
• Lead by example with integrity, professionalism, and a commitment to NHG’s mission, vision, and values.
• Oversee revenue management and cost control across all departments including front desk, housekeeping, F&B, engineering, and sales.
• Collaborate with the Revenue Manager and Sales team to develop and implement rate strategies that maximize occupancy and RevPAR.
• Create and manage hotel budgets; monitor performance metrics and take corrective action to meet financial goals.
• Monitor and analyze guest satisfaction scores, implement service recovery, and drive continuous improvement.
• Hire, onboard, and develop hotel associates; provide hands-on training and coaching, especially for new GMs, AGMs, and department heads.
• Conduct regular performance evaluations and manage disciplinary processes in accordance with company policy.
• Foster a respectful, collaborative work environment across all hotel departments.
• Ensure compliance with NHG and brand standards, including safety protocols, labor regulations, and operational procedures.
• Maintain daily property inspections to verify cleanliness, maintenance, and brand compliance.
• Review payroll, accounts payable, accounts receivable, and financial documentation for accuracy and timely submission.
• Manage front office functions including guest relations, market inventory, AR and city ledger, and guest service recovery.
• Certify housekeeping performance, room inspection standards, and supply/labor cost control.
• Serve as Manager on Duty as needed and respond to guest feedback, employee issues, and emergencies with urgency and professionalism.
• Support capital planning, vendor relations, and maintenance of physical assets and hotel grounds.
• Uphold a polished, professional appearance and maintain a visible presence with staff and guests.
• Coordinate with other departments to resolve service requests and ensure smooth operations.
• Follow all company safety procedures; report accidents, injuries, or unsafe work conditions to leadership and complete required training.
• Support additional projects and initiatives as assigned, including training programs, quality assurance audits, marketing efforts, and operational transitions.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

• Bachelor’s degree in Hotel Management, Business Administration, or a related field required.
• Minimum of 2 years of experience as a General Manager in a hotel environment, preferably within a select-service brand.
• At least 3 years of supervisory experience in hotel operations with hands-on exposure to front desk, housekeeping, or food & beverage.
• Prior experience as a General Manager with Hilton, Marriott, IHG, or similar brands strongly preferred.
• Strong business acumen, including an understanding of market trends, financial performance, competitive positioning, and operational strategies.
• Proven knowledge of hotel operations, budgeting,…