Housekeeping Manager

Housekeeping Manager

Jacksonville, Florida

Joseph Ellen Properties is a boutique vacation rental management company redefining short-term rentals across Northeast Florida. We're an Airbnb Superhost, VRBO Premier Partner, and proud winner of the NE Florida Comparent Market Leader Award — recognized as a top 1% vacation rental manager nationwide.

Outstanding hospitality starts with a flawlessly clean and prepared home. That's where our Housekeeping team comes in.

We believe great hospitality is built on the details. Every turnover is a first impression, and we hold our standard high because our guests, our owners, and our reputation depend on it.

As we continue to grow, we're looking for a Housekeeping Manager who thrives on building exceptional teams, dialing in operational systems, and ensuring every property is guest‑ready and 5‑star worthy, every time.

The Housekeeping Manager leads our in‑house cleaning operations across our growing portfolio of vacation rentals.

This is a hands‑on leadership role that combines team building, operational ownership, quality control, and vendor management. You'll own everything — building and training an exceptional team, creating efficient turnover systems, and ensuring every property meets our standard.

You won't be managing from a desk. You'll be on the ground setting the standard, solving real‑time problems, and building the culture and processes that make every guest's first impression unforgettable.

As Joseph Ellen Properties continues to grow, so does the opportunity for the right person to grow with us. We're looking for someone who wants a true stake in what we're building — not just a job, but real ownership of their role and a seat at the table as we level up.

• Lead, schedule, and develop a team of housekeepers and inspectors to deliver consistent 5-star results across all properties
• Recruit, hire, onboard, and evaluate housekeeping staff; build a reliable, high-performing crew
• Develop and maintain property-specific cleaning checklists, SOPs, and onboarding materials for team members
• Set the culture of accountability, pride, and ownership across the housekeeping team

• Manage and optimize turnover schedules to ensure every property is cleaned, inspected, and fully guest‑ready on time — including same‑day turnovers
• Conduct thorough property inspections after each clean, verifying quality standards, supply levels, and overall presentation
• Respond quickly to guest or owner feedback related to cleanliness, coordinating corrective action when needed

• Manage inventory of cleaning supplies, linens, toiletries, and guest amenities across the portfolio
• Coordinate restocking and vendor orders
• Build and maintain relationships with suppliers, laundry services, and other vendor partners

• Track and report on inspection results, staff performance, expenses, and supply usage
• Partner with operations leadership on new property onboarding and ongoing quality improvement initiatives
• Identify opportunities to continuously improve turnover speed, cost efficiency, and guest experience

• Every property is consistently cleaned, inspected, and guest-ready to a 5-star standard
• Turnover schedules run smoothly, including same‑day turnovers
• The housekeeping team is reliable, high-performing, and held to a clear standard
• Guests and owners are delighted with cleanliness and property presentation
• Supply, vendor, and budget operations run efficiently and predictably
  
  New properties are onboarded smoothly into the housekeeping program

• 3+ years of housekeeping management experience in vacation rentals, hotels, or hospitality
• Proven ability to lead, train, and hold a team accountable to high standards
• Strong organizational skills with the ability to manage multiple properties and fast-moving schedules
• Clear communicator with staff, vendors, and leadership
• Proficiency with property management or task‑management software (Breezeway, Turno, or similar)
• Va…