Director of Operations Oaks

Director of Operations Island Oaks

Island Oaks RV Camping Resort is seeking a seasoned, hands-on Director of Operations to lead all aspects of resort operations and deliver exceptional guest experiences, team engagement, operational excellence, and financial performance.

This executive leadership role is responsible for overseeing the day-to-day operation of all revenue-generating and support departments, including Guest Services, Reservations, Housekeeping, Maintenance, Grounds, Food & Beverage, Recreation & Activities, Retail Operations, Events, Safety, and Security. The Director of Operations serves as a key member of the resort leadership team and is responsible for ensuring all departments operate efficiently, profitably, and in alignment with the resort's service standards and strategic goals.

The ideal candidate is a proven hospitality professional with extensive experience leading multi-department resort, hotel, RV resort, campground resort, or destination property operations. This is not an entry-level position. The successful candidate must demonstrate strong financial acumen, operational expertise, team leadership, and a passion for creating memorable guest experiences while fostering a culture of accountability and excellence.

Responsibilities include:

• Providing strategic and operational leadership for all resort departments and daily business functions.
• Directly overseeing and supporting department leaders across Guest Services, Reservations, Housekeeping, Maintenance, Grounds, Food & Beverage, Recreation, Events, Retail Operations, and Security.
• Ensuring all departments operate efficiently, collaboratively, and in alignment with organizational goals.
• Establishing and maintaining operating procedures, service standards, and performance expectations.
• Leading weekly operational meetings to ensure communication, accountability, and continuity between departments.
• Maintaining a visible presence throughout the property and actively engaging with guests and team members.
• Evaluating operational performance regularly and implementing initiatives that improve efficiency, guest satisfaction, and profitability.

Additional responsibilities include:

• Championing a culture of hospitality and service excellence throughout the resort.
• Ensuring the delivery of exceptional guest experiences across all touchpoints.
• Monitoring guest satisfaction metrics, online reviews, and feedback channels.
• Responding promptly and professionally to escalated guest concerns and ensuring timely resolution.
• Developing and implementing programs designed to increase guest loyalty, retention, and satisfaction.
• Ensuring all guest-facing areas consistently exceed cleanliness, safety, and presentation standards.

The Director of Operations will also oversee:

• Executive oversight of all housekeeping operations, including cabins, vacation rentals, bathhouses, laundry facilities, public spaces, clubhouses, and resort amenities.
• Ensuring accommodations and public areas consistently meet or exceed cleanliness and quality standards.
• Developing and maintaining inspection procedures and quality assurance programs.
• Monitoring housekeeping productivity, labor management, inventory controls, and operational expenses.
• Collaborating with department leadership to ensure efficient accommodation turnover and readiness.
• Reviewing guest feedback related to cleanliness and implementing corrective action plans when necessary.
• Ensuring compliance with all sanitation, health, and safety protocols.
• Maintaining high standards of cleanliness and presentation throughout the resort and campground.

The Director of Operations will lead:

• Executive leadership for all food and beverage outlets, bars, concessions, catering operations, and special event food service.
• Ensuring outstanding guest service, profitability, sanitation compliance, and operational consistency.
• Partnering with culinary and food & beverage leadership to optimize menu offerings, labor management, and guest satisfaction.
• Monitoring food costs, beverage costs, inventory controls, purchasing practices, and revenue performance.
• Identifying opportunities to improve profitability while enhancing guest experiences.

The Director of Operations will oversee:

• Resort maintenance, infrastructure, utilities, landscaping, groundskeeping, and asset preservation programs.
• Ensuring the resort maintains exceptional curb appeal, functionality, and safety standards.
• Developing and enforcing preventative maintenance programs to protect resort assets.
• Coordinating capital improvement projects and facility upgrades.
• Managing vendor relationships, service contracts, and project execution.
• Ensuring RV sites, facilities, amenities, and public spaces are maintained to the highest standards.

The Director of Operations will lead:

• Operational initiatives that maximize profitability while maintaining service excellence.
• Assisting in developing annual operating budgets, capital plans, and departmental forecasts.
• Monitoring labor costs, departmental expenses, purchasing…