Director of Operations Oaks

Director of Operations Island Oaks RV Camping Resort Position Summary

Island Oaks RV Camping Resort is seeking a seasoned, hands-on Director of Operations to lead all aspects of resort operations and deliver exceptional guest experiences, team engagement, operational excellence, and financial performance.

• Provide strategic and operational leadership for all resort departments and daily business functions.
• Directly oversee and support department leaders across Guest Services, Reservations, Housekeeping, Maintenance, Grounds, Food & Beverage, Recreation, Events, Retail Operations, and Security.
• Ensure all departments operate efficiently, collaboratively, and in alignment with organizational goals.
• Establish and maintain operating procedures, service standards, and performance expectations.
• Lead weekly operational meetings to ensure communication, accountability, and continuity between departments.
• Maintain a visible presence throughout the property and actively engage with guests and team members.
• Evaluate operational performance regularly and implement initiatives that improve efficiency, guest satisfaction, and profitability.

• Champion a culture of hospitality and service excellence throughout the resort.
• Ensure the delivery of exceptional guest experiences across all touchpoints.
• Monitor guest satisfaction metrics, online reviews, and feedback channels.
• Respond promptly and professionally to escalated guest concerns and ensure timely resolution.
• Develop and implement programs designed to increase guest loyalty, retention, and satisfaction.
• Ensure all guest-facing areas consistently exceed cleanliness, safety, and presentation standards.

• Provide executive oversight of all housekeeping operations, including cabins, vacation rentals, bathhouses, laundry facilities, public spaces, clubhouses, and resort amenities.
• Ensure accommodations and public areas consistently meet or exceed cleanliness and quality standards.
• Develop and maintain inspection procedures and quality assurance programs.
• Monitor housekeeping productivity, labor management, inventory controls, and operational expenses.
• Collaborate with department leadership to ensure efficient accommodation turnover and readiness.
• Review guest feedback related to cleanliness and implement corrective action plans when necessary.
• Ensure compliance with all sanitation, health, and safety protocols.
• Maintain high standards of cleanliness and presentation throughout the resort and campground.

• Provide executive leadership for all food and beverage outlets, bars, concessions, catering operations, and special event food service.
• Ensure outstanding guest service, profitability, sanitation compliance, and operational consistency.
• Partner with culinary and food & beverage leadership to optimize menu offerings, labor management, and guest satisfaction.
• Monitor food costs, beverage costs, inventory controls, purchasing practices, and revenue performance.
• Identify opportunities to improve profitability while enhancing guest experiences.

• Oversee resort maintenance, infrastructure, utilities, landscaping, groundskeeping, and asset preservation programs.
• Ensure the resort maintains exceptional curb appeal, functionality, and safety standards.
• Develop and enforce preventative maintenance programs to protect resort assets.
• Coordinate capital improvement projects and facility upgrades.
• Manage vendor relationships, service contracts, and project execution.
• Ensure RV sites, facilities, amenities, and public spaces are maintained to the highest standards.

• Lead operational initiatives that maximize profitability while maintaining service excellence.
• Assist in developing annual operating budgets, capital plans, and departmental forecasts.
• Monitor labor costs, departmental expenses, purchasing activities, and revenue performance.
• Analyze monthly financial statements, operational reports, and key performance indicators.
• Identify opportunities to grow occupancy, increase guest spending, and improve ancillary revenue streams.
• Support pricing strategies, promotions, and revenue management initiatives in response to changing market conditions.
• Produce accurate monthly operational and financial performance reports.

• Recruit, develop, mentor, and retain…