HR Assistant - Benefits Administration Job Jacksonville area,Florida USA,HR/Recruitment

You may be uniquely called to mission-focused work to glorify the Lord by your life. You have talents to offer the Church, where you are loved simply for being you. What better way to glorify God than to use those gifts in supporting His Church? We are ministers, educators, creators, and servant leaders. It takes many types of people to accomplish our work through community, discipleship, excellence, hope, and service.

We welcome and encourage you to apply to one or more of our open positions and appreciate your desire to help us spread the Gospel.

This brief summary provides essential details about the role and responsibilities for the HR Assistant – Benefits Administration position.

Position: Human Resources Assistant – Benefits Administration

Location: Catholic Center - Jacksonville, FL

Job : 3546

# of Openings: 1

Reports to: Benefits Manager

Effective: July 1, 2026

Full-time: 37.5 Hours/week

Grade: 103

Starting Pay: $18.00/hr

FLSA Status: Non-exempt

Remote: This is not a remote position.

General Summary

The Human Resources Assistant provides administrative and customer service support with a primary focus on benefits administration. This role supports employees, clergy, and diocesan entities by assisting with benefits processes, responding to inquiries, and maintaining accurate records while ensuring confidentiality and compliance.

Essential Duties and Responsibilities

Provide administrative support for benefits enrollment processes and ongoing benefits administration.

Respond promptly to inquiries from lay employees, clergy, and local benefits administrators, delivering accurate and professional customer service.

Manage the benefits email inbox by monitoring incoming messages, responding to inquiries in a timely and professional manner, and routing messages as appropriate.

Support projects and assignments from the Benefits Manager or Director of Human Resources, including providing status updates and estimated completion timelines.

Assist with data entry and record maintenance within benefits administration systems and Human Capital Management (HCM) systems (e.g., payroll, time and attendance, applicant tracking, performance management, and retirement systems).

Assist with the administration of the Family and Medical Leave Act (FMLA).

Coordinate logistics for training sessions, workshops, and meetings, including scheduling, room setup, materials preparation, and catering arrangements.

Screen and route incoming telephone calls, voicemails, and emails; provide direct assistance within the scope of responsibility while maintaining professionalism, discretion, and confidentiality.

Receive and distribute incoming mail and ensure timely processing of outgoing correspondence and departmental mailings.

Provide support for Senior Priest Care initiatives as directed.

Perform other duties as assigned by the Benefits Manager or Director of Human Resources.

Knowledge, Skills, and Abilities

Must be a practicing Catholic in good standing and a registered member of a Catholic parish faith community. Must respect, promote, accommodate, and not conflict with the mission, moral and social teachings, doctrines, and laws of the Roman Catholic Church.
High School diploma or General Educational Development (GED).
Willingness to learn and comprehend employment laws through internal/external training workshops.
Ability to comprehend multiple benefits administrative systems, including an HCM system, payroll, time-and-attendance, performance management, and retirement systems.
Exceptional customer service skills, responding to inquiries quickly, accurately, and professionally.
Meticulous attention to detail and ability to manage multiple tasks in a timely manner.
Strong desire to learn and commitment to staying informed about HR techniques, philosophies, trends, and changes in employment laws.
Knowledge of and compliance with the Health Insurance Portability and Accountability Act (HIPAA) in protecting sensitive personal health information.
Basic proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
Excellent active listening skills and ability to capture critical information and ask probing questions while…