Human Resources Generalist, JAX Airport

Under general direction, the Human Resource Generalist will assist the HR Manager to support Paradies Lagardère company culture and growth. This role will facilitate employee and union relations on behalf of the company. The Human Resource Generalist will help to provide an excellent workplace experience, assisting with inquiries about company policies, and ensuring best employee relations practices. The position requires strong interpersonal and communication skills, both written and verbal.

• Administers all union relations audits, communications, payments, reporting, document collections, etc.
• Meets regularly with PLSC leaders, legal and attends department meetings to understand goals and objectives to provide appropriate guidance and support.
• Provides day‑to‑day assistance to all PLSC associates in any HR related matters maintaining effective communication.
• Recognizes sensitivity, complexity, and urgency of employee relations issues and takes appropriate action to provide sound guidance on resolutions protecting sensitive information or escalates issues to HR Director.
• Serves as the initial contact and liaison for intake and assessment of employee issues and complaints.
• Responds to fact‑findings and conducts prompt, thorough, neutral, and accurate workplace investigations related to employee misconduct, discrimination, and other complaints.
• Conducts high‑level workplace investigations on short time frames ranging from simple to, sometimes, complex issues and escalates most significant issues to HR Director.
• Tracks and logs thorough documentation of all incident reports and investigations on employee‑related incidents following company protocols and in the corresponding company systems.
• Assesses training needs and provides recommendations on topics of employee‑related training with L & D Manager and assists with the coordination of training as needed.
• Provides HR policy guidance and interpretation to employees and/or supervisors assisting management in formulating responses.
• Promotes a collaborative approach to serve and support all employees with strong ethics to represent and practice the company values.
• Assists with Union contract interpretation and collaborates with the HR and Legal teams on union agreements.
• Opens, organizes, and updates employee files. Policy violations, and documenting them accordingly. Ensures all employee files are maintained according to law.
• Provides feedback to HR Director and leaders regarding trends revealed when conducting exit interviews.
• Provides feedback to Talent Acquisition Recruiter regarding the competency of terminated employees.
• Assists on candidate background checks and works collaboratively with legal on background check adjudication process.
• Assists with ensuring Employee Handbook is updated with current policies and procedures.
• Provides recommendations on policies and procedures that support best practices and a positive work environment.
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Any other duties as assigned.

• Bachelor’s degree in human resources or related field required.
• Minimum of four years of professional HR experience required.
• 4+ years of employee relations experience or equivalent through training and/or education required.

• Excellent oral and written communication skills, including excellent documentation and presentation skills.
• Thorough understanding of state and federal laws concerning labor relations, employment laws, EEOC, ADA, and any others.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• High level of analytical ability to find solutions on complex legal issues and dispute resolution.
• Highly organized and able to multi‑task and meet deadlines in a fast‑paced environment.
• Interpersonal skills to effectively and sensitively communicate with all levels of management, employees, as well as external contractors.
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
• Must maintain a high level of confidentiality.
• Microsoft Office knowledge.

Equal Opportunity Employer
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