Xentry User Support

Xentry Zurich User Support

Join to apply for the Xentry User Support role at JS Consulting.

6 days ago — Be among the first 25 applicants.

Project Location
:
Jacksonville, FL 32218 (Onsite role)

Duration
: 6+ months contract

Visa
: USC/ GC/ GCEAD/ H4

EAD/ TN

• First point of contact for users seeking assistance with XENTRY software and hardware issues.
• Provide efficient, friendly, and professional customer service, troubleshooting issues, and ensuring a smooth user experience.
• Manage incoming support inquiries, offer timely solutions, and escalate issues to appropriate teams when needed.
• Receive, record, and rectify technical problems with XENTRY hardware and software.
• Provide first‑level support teclies, Independent Repair Facilities and Vans Fleet accounts for proprietary XENTRY hardware issues (e.g., flashing, coding, equipment).
• Provide second‑level support to internal Client colleagues throughout Service Engineering and Field teams.
• Provide feedback and solutions to customersнеше within the prescribed guidelines.
• Record all case work in the XENTRY Support System application.
• Identify, develop, and publish technical information to maximize dealer effectiveness in relation to Star Diagnosis topics.
• Complete ad‑hoc projects assigned by Team Leader or Supervisor related to XENTRY products and services.

• High School Diploma (GED) or equivalent work experience.
• Preferred Automotive Retail, Automotive Technical or Network/IT experience.
• Experience with customer support or handling inquiries in a professional environment.
• Ability to work independently with limited support from management.
• Clear verbal and written communication skills.
• Proficiency in basic Office applications.
• Multitasking: handling multiple systems or tasks simultaneously.
• Critical thinking: analyzing situations to find effective solutions quickly.
• Efficiency: managing call durations to handle inquiries promptly without sacrificing quality.
• Prioritization: addressing urgent customer issues effectively.
• Adaptability: ability to adapt based on varying customer needs or changing company protocols.

Entry level

Contract

Information Technology