Hardware Presales Engineer

Location: Jacksonville, FL or Denver, CO (Preferred)
We exist to transform our customers and change lives

Who We’re Looking For

We’re seeking an experienced Hardware Pre‑Sales Engineer to be the technical expert driving hardware solutions for our customers. In this role, you’ll bridge the gap between complex technical capabilities and real‑world business needs, partnering with our sales team to deliver compelling demonstrations and solutions that transform warehouse and manufacturing operations.

As our Hardware Pre‑Sales Engineer, you’ll showcase RF‑SMART’s wireless data collection hardware integrated with leading ERP platforms (Dynamics AX, Net Suite, Oracle Cloud, JDE), helping prospective customers envision how our solutions will solve their toughest operational challenges.

What You’ll Do :
Solution Design & Demonstration (Primary Focus)

• Deliver tailored product demonstrations that showcase how RF‑SMART hardware solves specific customer pain points and drives business outcomes.
• Design custom hardware solutions aligned to prospects' unique warehouse and manufacturing environments.
• Configure and provision demonstration equipment, including AIDC hardware, label printers, and Telnet software (Velocity, Stay Linked).
• Act as the technical voice throughout the sales cycle, translating customer requirements into actionable solutions.
• Collaborate with the Hardware Sales team to develop compelling proposals and respond to RFPs with technical expertise.
• Serve as a trusted technical advisor, providing guidance on product configuration, integration, and implementation feasibility.
• Conduct requirements gathering, business analysis, and warehouse environment assessments.
• Recommend optimal equipment configurations based on customer needs and use cases.

Implementation Support

• Provide technical assistance during implementations for direct customers and RF‑SMART Reseller/Implementation Partners.
• Deliver pre‑ and post‑sales technical support to ensure customer success.
• Coordinate with partners to establish clear demonstration expectations and deployment strategies.

Hardware Operations

• Manage the demo device pool for the Hardware team.
• Configure and administer AIDC hardware and label printers.
• Maintain deep technical knowledge of RF‑SMART products, staying current on new features and capabilities.

What You Bring :

Required Qualifications

• 7+ years providing technical pre‑sales support and solutions in a B2B environment.
• Hands‑on experience with AIDC barcoding hardware (Honeywell, Zebra, Datalogic).
• Deep knowledge of WMS and wireless data collection solutions.
• Proven ability to manage multiple complex projects simultaneously across customers and partners.
• Strong communication skills with the ability to present technical concepts to both technical and non‑technical audiences.
• Self‑directed work style with comfort working independently and on customer sites.
• Availability for occasional interstate/international travel (less than 25%).

Bonus Points For

• Extensive warehouse and manufacturing operations experience.
• Mobile Device Management (MDM) software expertise.
• Wireless networking knowledge, including site surveys and installation (Cisco, Aruba).
• Experience with ERP platforms (Dynamics AX, Net Suite, Oracle Cloud, JDE).

What Sets You Apart :

• Thrives at the intersection of technical expertise and customer engagement.
• Can walk into a warehouse, understand the operation, and quickly identify where technology creates value.
• Loves the "aha moment" when a customer sees how your solution transforms their workflow.
• Has genuine curiosity and a strong desire to continuously learn and grow.
• Balances multiple priorities without losing sight of quality or customer experience.

Why You’ll Love It Here:

Working at RF‑SMART means joining a culture that values growth, collaboration, and innovation. As a Hardware Solutions Architect, you’ll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.

Employer does not sponsor applicants for employment visa status (e.g. H‑1B visa status).
General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change, so may the essential functions of this specific position and/or the skills and abilities required.

RF‑SMART is an Equal Employment Opportunity (EEO) employer.

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