Technology Support Specialist

Overview

OSTS - Onsite Jacksonville and Tallahassee

12926 Gran Bay Pkwy Ste 500, Jacksonville, Fl 32258

Bill Rate: ***

Candidates with 2-3 years experience preferred. We had many candidates in the last round that had 5 plus years, which was too much for the hiring manager.

This team member will support two physical locations in Jacksonville and one unstaffed location in Tallahassee, Florida, a 2.5 to 3 hour drive one-way from Jacksonville. The majority of the 525 customers in Jacksonville are part of an FSO Service Delivery Center (SDC). These customers have unique and complex technology tools that are required to support their work as an SDC to major EY clients.

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Audio Visual Responsibilities of an On-Site Technician:

• Microsoft Surface Hubs – Configure surface hub settings (display, audio, and network). Ability to reset or reconfigure the device when necessary.
• Crestron – Diagnose and resolve network connectivity issues for Crestron devices (wired and wireless). Ensure devices are connected to the network and can communicate. Troubleshoot audio (volume, speakers, microphone) and video (display, resolution) issues.
• Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTRs and ensure proper network connection. Troubleshoot touch panel responsiveness and meeting controls; ensure meeting information and controls display correctly.
• Additional technologies to support – Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, monitors/kiosks).

Technical Responsibilities of an On-Site Technician:

• Provide support to all customers within your coverage locations (on-site, client engagement, or off-site).
• Troubleshoot and resolve PC, MAC, application, AV, and network connectivity issues.
• Service Now ticket management; prioritizing tickets and awareness of SLAs.
• Support Microsoft Windows and MAC operating systems.
• Working knowledge of Microsoft applications:
  Outlook, Teams, One Drive, Office
  365.
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal.
• Printer support (installation, configuration, relocation, and troubleshooting).
• Event and Meeting Support (may occur on-site or off-site).
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events.
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices).
• VIP/White Glove support.
• Occasional after-hour support may be required.

Interpersonal skills an On-site technician should have:

• Outstanding customer service skills.
• Excellent communication skills.
• Great team mentality.
• Self-motivated, organized, detail oriented, ability to multi-task.
• Desire to learn and build a career as unique as you are.

• 2+ years of on-site technical support experience, or degree in related discipline.

EY exists to build a better working world, helping to create long-term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

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