Personal Computer Technician

Overview

Salary Range: $33.48 Hourly
Position Type:
Full-Time

The Jacksonville Aviation Authority (JAA) welcomes application for the Personal Computer (PC) Technician position through midnight on Sunday, February 15, 2026.

This is technical analysis and specialized support work in operating and maintaining computer systems; specifically, the audio/visual (AV), desktop, laptop and related hardware/software environment. The work requires a knowledge of principles, concepts and practices of large-scale multi-operating computer; computer operating system commands; computer hardware components, and environmental control systems and equipment that is usually gained through specialized training and on-the-job experience.

Contacts require skills in customer service which are important in analyzing and resolving computer system operational problems; employee also serves as a liaison with vendor support teams who works closely with other IT technicians to troubleshoot and resolve information technology issues. The work is standardized in that tasks are covered by substantially diversified procedures and specialized standards governing the operation of computers and peripheral equipment and because of changing priorities or differing situations encountered in the work environment, the employee has the latitude to consider which among the many procedures and specialized standards should be followed, and in what sequence, to assure optimum system operation.

The work is performed under limited supervision where the work is subject to established procedures, practices, standards and well-defined policies. The employee plans and organizes the work and determines priorities. The work is reviewed in terms of quality, volume, timeliness and adherence to established procedures, standards and policies. This is an individual contributor position which reports to the Manager of IT Services.

• Troubleshoots technology problems and coordinates resolutions with the appropriate personnel.
• Provides first and second level support for help desk incidents and requests, including answering help desk calls as required.
• Provides first and second level technical support for assigned systems.
• Investigates and analyzes new hardware solutions for technical and business suitability.
• Tracks tasks and inventory in designated online tracking/ticketing systems.
• Investigates and resolves application functionality related issues.
• Identifies opportunities for improvement of business processes.
• Resolves hardware functionality issues.
• Maintains up-to-date documentation on hardware.
• Builds and maintains PC, digital signage player and laptop images, and software licensing compliance.
• Repairs PC and related hardware.
• Provides audio/visual equipment support to end-users.
• Maintains up-to-date documentation of processes.
• Deploys equipment according to PC refresh schedule
• Employs IT ticketing system and documents tickets appropriately.
• Assists in special projects and/or quality assurance testing that may affect hardware/software supported by IT.
• Coordinate scheduled maintenance (system, downtime) with end users at times that minimally impact business operations.
• Provides user training and/or support and follow-up to ensure call resolution and reduce repeat occurrences.
• Collaborate with internal resources to resolve complex technical issues.
• Performs other duties as required.

• Technical knowledge of current hardware, software protocols and standards, including PCs and laptops and related desktop software including Windows OS, Mac OS, Linux OS, and Chrome OS
• Basic working knowledge of ITIL, SharePoint and MS Exchange.
• Advanced knowledge and proficiency in Microsoft Office.
• Knowledge of Active Directory (AD) User Management.
• Basic knowledge of LAN and WAN connectivity.
• Intermediate understanding of Windows infrastructure and architecture.
• Intermediate understanding of VNC or alternate remote-control applications.
• Intermediate Windows Imaging or alternate machine imaging application experience.
• Advanced hands-on trouble shooting experience.
• Exceptional Customer Service skills.
• In termediate Helpdesk experience.
• Ability to be on-call and respond within 20 minutes, at least two (2) weeks per month.

• High School diploma or its equivalent and
• 5 years of related work experience and
• CompTIA A+(A Plus) Certification and
• ITIL Foundations
  
  V4 (or equivalent)

• Associate level degree in Computer Science
• Specialized course of study in Information Technology

• Must be able to obtain and maintain a Security Identification Display Area (SIDA) badge
• Florida Class E Driver’s License is required and must be maintained

The physical demands consist of moving from one work location to another, sitting or standing at a workstation for extended periods of time and may involve lifting objects weighing up to 15 pounds.

Must be able to perform the physical requirements of the…