IT Systems Coordinator

Overview

We are looking for a self-directed IT professional to serve as our on-site technology operations lead supporting nationwide operations from our Jacksonville headquarters. You will be the sole IT resource managing technology deployments and administration for several hundred users, managers, and executives across the United States, partnering with our managed service provider while taking ownership of hardware lifecycle management, application administration, and day-to-day IT operations.

• Manage complete hardware lifecycle for laptops, mobile devices, and tablets deployed to managers and executives across 30+ locations
• Coordinate shipping/receiving operations for device deployments, replacements, and returns to field offices nationwide
• Administer user management, licensing, and permissions across multiple SaaS platforms including M365, TEAM Software (Work Wave ERP), Samsara, Asset Tiger, Salesforce, Breach Secure Now, MaaS
  360, and other business applications
• Implement comprehensive asset tracking across all IT equipment
• Coordinate tier 2/3 support escalations with our MSP who manages M365 and provides remote helpdesk services
• Handle IT procurement, vendor relationship management, and equipment logistics
• Provide hands-on support for Jacksonville headquarters including printer maintenance and conference room AV setup
• Establish and document IT policies, standard operating procedures, and workflows to improve organizational efficiency and resilience
• Partner with Director of Security Engineering on infrastructure planning and technology projects

Required:

• 3-5 years hands-on IT support or systems administration experience
• Strong understanding of Windows environments and Microsoft 365 ecosystem
• Demonstrated experience managing hardware assets at scale, ideally across multiple locations
• Proven ability to work independently with minimal supervision and self-manage priorities
• Exceptional organizational skills, attention to detail, and documentation discipline
• Excellent communication skills for coordinating with MSP partners, vendors, and end-users
• Valid driver's license and reliable transportation

Strongly Preferred:

• CompTIA A+, Network+, or Security+ certification
• Microsoft 365 certification or demonstrated M365 administration experience
• Experience with SaaS application administration (user provisioning, licensing, access management)
• Background working with MSPs or in co-managed IT environments
• Mobile device management experience (MaaS
  360, Intune, or similar MDM platforms)
• Asset management system experience (inventory tracking, lifecycle planning)
• Familiarity with ERP systems, fleet management platforms, or security industry tools
• Basic cybersecurity awareness and IT hygiene best practices

• Paid Holidays
• Weekly Pay
• 401K/403b Plan
• Short Term Disability
• Dental Insurance
• Paid Vacation
• Long Term Disability
• Vision Insurance
• Medical Insurance
• Life Insurance
• The following screenings are required:
• Drug Screen
• Criminal Background Check
• Motor Vehicle
• Education Verification
• Employment Verification

First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce. #service

Benefits:
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Short Term Disability, Long Term Disability, 401K/403b Plan