Customer Success Project Manager; NetSuite

Customer Success Project Manager (Net Suite)

We exist to transform our customers and change lives.

Are you a dynamic professional with a passion for driving projects to success? Join RF‑SMART as a Project Manager and lead our innovative projects to new heights. This role offers the perfect blend of strategic planning, client interaction, and team collaboration.

• Manage Projects
  :
  Oversee resources, timelines, scope, and customer expectations to ensure successful project completion.
• Client Interaction
  :
  Establish yourself as the main point of contact for clients, managing communication and escalations.
• Strategic Planning
  :
  Generate and deliver project plans and cost estimates, manage change requests, and negotiate project scope changes as well as managed service agreements.
• Cross‑Functional Collaboration
  :
  Work with internal teams to manage project deliverables and ensure seamless service.
• Post‑Implementation Support
  :
  Participate in post-Go‑Live activities for key accounts to ensure ongoing success.

• Proven Success
  : 2-5 years of project management and/or consulting experience, preferably with Net Suite ERP implementations.
• Technical Skills
  :
  Proficiency in Word, Excel, PowerPoint, Microsoft Project, and Smartsheet. Functional experience with ERP systems, especially Net Suite, is a plus.
• Excellent Communication
  :
  Strong written and verbal communication skills, with the ability to deliver impactful presentations.
• Negotiation Skills
  :
  Experience managing executive relationships and closing large deals including managed service agreements.
• Willingness to Travel
  :
  Ready to travel up to 20% to connect with clients and facilitate project delivery.
• Education:
  
  A Bachelor’s degree in a related field or equivalent work experience.
• Preferred experience:
  
  ERP distribution applications, manufacturing, and/or warehouse environments.
• Additional experience:
  Some technical or application functional Net Suite experience is a plus.

Working at RF‑SMART means joining a culture that values growth, collaboration, and innovation. As a Net Suite Customer Success Project Manager, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.

Employer does not sponsor applicants for employment visa status (e.g., H-1B visa status).

General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required.

RF‑SMART is an Equal Employment Opportunity (EEO) employer.

Interested in building your career at RF‑SMART? Get future opportunities sent straight to your email.