VP of Engineering, Merchant Platform

Overview

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 30 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world.

Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at

Lead Paysafe's Merchant Platform transformation, consolidating fragmented systems into a unified experience for Merchants through ISO partners and direct channels.

• Platform Consolidation: Migrate SMB merchants to Salesforce while building modern onboarding and portal experiences
• ISO Channel Focus: Build tools that enable ISO partners to efficiently onboard and manage merchant portfolios
• SMB Optimization: Reduce merchant activation from days to hours through automation and self-service
• Technical Transformation: Lead consolidation program delivering unified platform for all channels

• Salesforce integration for SMB merchant management (zero churn migration)
• Unified merchant portal with self-service capabilities
• ISO partner enablement tools and white-label capabilities
• Legacy system decommissioning (2-3 systems retired)

This is a high-visibility transformation role reporting directly to the SVP Payments Engineering. You will shape Paysafe's competitive positioning while building the platform that serves thousands of Merchants and ISO partners. Direct impact on revenue, retention, and operational efficiency.

Engineering Leadership:

• 15+ years software engineering, 5+ years VP/Director level (50+ engineers)
• Built and scaled merchant-facing platforms or SaaS products
• Led major platform consolidation or migration initiatives
• Proven track record delivering complex, multi-year programs

Payments & Merchant Services:

• 5+ years in payments, fintech, or merchant services industry
• Deep understanding of merchant onboarding, underwriting, lifecycle management
• Knowledge of payment processing, acquiring, settlement, and card networks
• Experience with PCI compliance, fraud prevention, risk management

ISO/Channel Partner Business (Critical):

• 3+ years working with ISO partners, payment facilitators, or channel sales
• Understanding of ISO economics: residuals, revenue sharing, portfolio management
• Experience building ISO-facing tools, portals, or partner enablement platforms
• Knowledge of white-label or multi-tenant partner solutions

SMB Merchant Focus (Critical):

• 3+ years building products for SMB merchants (sub-$5M revenue businesses)
• Understanding of SMB needs, pain points, self-service requirements
• Experience optimizing onboarding and activation for high-volume, low-touch segments
• Knowledge of SMB verticals: retail, hospitality, professional services

Technical Depth:

• Strong architecture skills: APIs, microservices, cloud-native design
• SaaS platform experience: multi-tenancy, scalability, data isolation
• Modern stack:
  React, Node.js, AWS, Postgre
  
  SQL/DynamoDB
• Salesforce integration patterns and architecture
• Dev Ops and CI/CD for continuous delivery

Nice-to-Haves

• Experience at modern payment platforms
• Led Salesforce migration for merchant/customer management
• Built merchant portals with real-time analytics and reporting
• Embedded payments or ISV partnership experience
• E-commerce platforms or marketplace payments background
• Gaming or high-risk vertical experience

Strategic: Connects technical decisions to business outcomes, thinks 2-3 quarters ahead

Execution-Focused: Delivers complex programs on time, manages risk proactively

People Leader: Builds high-performing teams, gives direct feedback, develops talent

Communicator: Translates…