Field Service Technician; Jacksonville, FL

Overview

Job Description Summary The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of Jacksonville, FL. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required.

The BD Field Service Engineer role supports BD Medication Management solutions (MMS) automated dispensing. The Field Service Engineer is a remote field-based position with daily travel to customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required.

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose. It takes the imagination and passion of all of us—to design, engineer, manufacture and market billions of Med Tech products each year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, enables us to continually evolve. Join us to learn, grow and become your best self. Become a maker of possible with us.

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process.

At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.

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The goal is to deliver an excellent service experience, so interpersonal, written, and verbal communication skills are essential. The Field Service Engineer collaborates with cross-functional teams within Global Customer Support to understand and address customer and business needs end to end.

• Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region, in accordance with customer support agreements (exclusive of DHA/DoD facilities).
• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components; maintain ownership of the work order; escalate issues to the team lead and manager; log, track, and document all work order activity; be capable of fully supporting all products within the region.
• Execute a preventive maintenance program, provide limited cross-functional support for Sales and Implementation teams, and perform other support activities as applicable.
• Demonstrate a moderate level of competency and the ability to troubleshoot hardware and software problems.
• Provide efficient field services to all BD customers in a timely manner, including installations, in-servicing, repair, preventive maintenance, calibration, and sales support.
• Maintain proper and accurate small parts inventory for service and follow approved policies and procedures for inventory controls.
• Provide accurate and timely documentation detailing field activity, expenses, time distribution and other required information.
• Continue training and self-development to learn BD products and applications; advance skillsets and attend management-approved seminars to progress to the next level in 2-3 years.
• Maintain company assets (car, tools, and inventories) securely and in working order.
• Possess and maintain working knowledge of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.
• Able to work independently and in a team; escalate to team leadership for advanced troubleshooting as needed.

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