Senior IT Support Engineer

Sr. IT Support Engineer is responsible for managing and supporting Windows-based endpoints in an enterprise environment, leveraging Microsoft Intune, Azure, and identity platforms to ensure secure, compliant, and reliable device operations. This role administers on-premises and cloud identity services, supports endpoint and network security initiatives, and manages access control and compliance technologies. Acts as a senior escalation point for IT support, collaborates closely with IT and Security teams, and maintains technical documentation while continuously improving systems, processes, and overall security posture.

• Manage, deploy, configure, and support Windows-based endpoints (Windows 10/11) in an enterprise environment
• Administer and maintain device management solutions using Microsoft Intune, including policy enforcement, patching, and compliance management
• Design, manage, and support Microsoft Azure services with a focus on identity, endpoint, and security
• Administer and maintain Local Active Directory (AD) and Azure Active Directory (Azure AD / Entra ), including synchronization, access control, and lifecycle management
• Participate in and support IT information security initiatives, including endpoint security, identity protection, and access control
• Support and maintain Portnox
• Configure and manage Azure security and compliance features, such as Conditional Access, Defender, security baselines, and compliance policies
• Provide basic network troubleshooting and support, including LAN/WAN connectivity, DNS, DHCP, VPN, and network access issues
• Act as a senior escalation point for end-user IT support, providing hands‑on troubleshooting and effective problem resolution
• Collaborate with internal teams (IT, Security, Infrastructure) to continuously improve systems, processes, and security posture
• Create and maintain technical documentation, procedures, and best practices

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 5+ years of experience in IT engineering or a related role, preferably at a senior level
• Strong expertise in Windows operating systems within enterprise environments
• Hands‑on experience with Microsoft Intune for endpoint and policy management
• Solid understanding of Microsoft Azure
  , especially identity, device management, and security services
• Strong experience with Local AD and Azure AD
  , including architecture, administration, and troubleshooting
• Proven experience in IT security
  , with knowledge of endpoint security, identity security, and Zero Trust concepts
• Experience with or understanding of Portnox or similar Network Access Control (NAC) solutions
• Familiarity with Azure compliance and security capabilities and best practices
• Basic networking knowledge
  , including TCP/IP, DNS, DHCP, VPN, VLANs, and general network troubleshooting
• Excellent problem‑solving skills and the ability to work directly with end users in a support‑oriented environment
• Strong communication skills, customer‑focused mindset, and ability to work independently
• Proficiency with Power Shell scripting and automation.

• Microsoft certifications (e.g., Azure Administrator, Endpoint Administrator, Security Engineer)
• Networking certifications or experience (e.g., CCNA or equivalent hands‑on experience)
• Experience with enterprise security or compliance projects
• Proficiency with Power Shell scripting and automation
• Experience supporting distributed or global teams.