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Technical Support HelpDesk/Support

Mortgage Tech Support Specialist II

Job in Jacksonville, Duval County, Florida, 32290, USA
Listing for: Intercontinental Exchange (ICE)
Full Time position
Listed on 2026-02-17
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A financial technology company in Jacksonville, Florida is seeking a Client Support Specialist to provide technical and business support for their products. The candidate should have over 5 years of experience in mortgage servicing, demonstrate strong customer focus, and effectively manage complex issues. Responsibilities include troubleshooting customer problems, driving service excellence, and documenting interactions accurately. This role aims for high customer satisfaction and involves mentoring team members as necessary.
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