IT Analyst Jacksonville, FL

Are you a tech-savvy problem solver who thrives in dynamic environments? At Auld & White Constructors, we believe technology drives business success. As our IT Analyst, you’ll play a pivotal role providing hands‑on end‑user support, supporting enterprise applications, delivering actionable insights, and leading IT projects that shape our future. Your skills will help us build smarter, work more efficiently, and stay ahead in a rapidly evolving industry.

• Great earning potential and competitive benefits
• A close-knit, knowledgeable and supportive team of experts
• On-going training and opportunities for career advancement
• We’re consistently ranked one of Jacksonville’s “Best Places to Work”

As an IT Analyst, you’ll blend help desk support, application support, reporting & analysis, and project management. You’ll ensure our systems run smoothly, serve as a primary point of contact for employee IT needs, empower teams with data-driven insights, and help deliver technology initiatives from start to finish.

• Provide Tier 1–3 help desk and end‑user support for enterprise applications (cloud & on‑premise), ensuring uptime and user satisfaction
• Troubleshoot and resolve user, system, and application issues, collaborating with vendors and internal teams
• Respond to and manage IT service requests, prioritizing timely and effective resolution
• Design, develop, and maintain reports/dashboards (Crystal Reports, SSRS, Power BI, Excel)
• Automate business processes using SQL, Power Shell, Python, and more
• Lead/support IT projects: requirements gathering, planning, execution, and review
• Integrate data from multiple sources (SharePoint, SQL Server, cloud APIs)
• Assist with employee onboarding and offboarding, including device setup, system access, and account management

• Working knowledge of reporting tools (Crystal Reports, SSRS, Power BI, Excel)
• Familiarity with cloud platforms (Azure, Microsoft 365, Intune) and Dev Ops
• Strong troubleshooting, customer service, and communication skills
• Collaborative, customer-focused mindset with a passion for emerging tech (AI, automation)
• Ability to manage multiple priorities in a fast‑paced environment

• Bachelor’s degree in IT, Computer Science, or related field preferred
• 2+ years’ experience in IT, Help Desk, or Business Analyst roles
• Experience in the AEC (Architecture, Engineering, Construction) industry is a plus

Auld & White does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, merit, and business need.