CUCM - SME

The Workplace Site Reliability Engineering (SRE) Team is responsible for the operations of technologies and applications present in DB’s Workplace, such as:

• Meeting Room devices (Cisco CUCM and Endpoints, Microsoft Teams Rooms, Pexip)

• The troubleshooting and resolution of issues with the Real Time Communications platforms, supporting services and dependencies
• Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels
• Performing disaster recovery testing on a periodic basis in line with agreed service levels
• Patching, maintenance and remediation on the Real Time Communications platforms and supporting services
• Providing efficient, effective and timely support to compliance and legal surveillance activities and data discovery requests and investigations
• Ensuring production installations of the platforms and additional components are compliant with the Bank’s information security standards
• Providing support for the release of changes into the production environment. For managing and improving the operational run books and supporting documentation

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.