Production​/Technical Support; NC, FL, or AZ; 2nd Shift

Our client, a leading organization in the financial services industry, is seeking a Production / Technical Support (NC, FL, or AZ) (2nd Shift) to join their team. As a Production / Technical Support (NC, FL, or AZ) (2nd Shift), you will be part of the Release and Environment Management team supporting critical applications within the CTO-GBAMT payment domain. The ideal candidate will have excellent communication skills, a proactive approach to problem‑solving, and a strong commitment to automation and process improvement, which will align successfully in the organization.

Role
:
Production / Technical Support (2nd Shift).
Location
:
Charlotte, NC / Jacksonville, FL / Chandler, AZ.
Position type
: 12+ months with high possibility of extension/conversion.
Pay rate
: $40‑$44/hr on W2.

Shift
: 2nd shift (2 pm – 10 pm EST), weekend work 1x/month to support Asia team.

Join the Release and Environment Management team for critical CTO-GBAMT payment applications. Focus on change coordination, stakeholder management, deployment automation, CI/CD best practices, and ITIL‑compliant releases into non‑prod/prod environments.

• Prepare/publish yearly release plans; align upstream/downstream teams.
• Manage communications for incidents, changes, and service requests.
• Coordinate TI teams for web admin/MQ/database changes.
• Hands‑on with payments systems; enforce access controls and GIS risk compliance.
• Identify TOM vulnerabilities; manage release risks, schedules, and audits.
• Conduct readiness reviews, produce run books/plans, lead go‑lives.
• Maintain release schedules, repositories, and CAB participation.
• Drive process improvements and change freeze coordination.

• Release orchestration tools (e.g., XL Release / Cutover).
• Large‑scale multi‑tiered releases; release/project management.
• Dev Ops (Ansible, JIRA, Confluence, Bit Bucket, Jenkins, Artifactory).
• Middleware (JBOSS, Web Sphere, Web Logic); environment provisioning/CD.
• SDLC (Java apps); monitoring tools; workflow documentation.
• Strong communication/organization; flexible scheduling; stakeholder coordination.
• Escalation awareness; quick learner.

• Python/Java/shell/Groovy/Scala.
• Agile; UNIX/Linux;
  Oracle SQL/IBM MQ/Connect Direct/Web Sphere.
• Load balancing/networking; ITIL v3 Intermediate.
• BFSI domain experience.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click Apply Now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!