Senior Technical Implementation Consultant – Demand Planning & Inventory Optimization Software

Senior Technical Implementation Consultant – Demand Planning

Location:

Jacksonville, FL, Highlands Ranch, CO or Remote

We’re a global software company focused on delivering world‑class mobile supply chain management applications for inventory management, manufacturing, shipping, and related supply chain arenas across industries. If you’re energized by transforming customers and changing lives by bringing software features to market that solve business problems, RF‑SMART may be right for you.

The Senior Technical Implementation Consultant will be responsible for the design, configuration, testing, and supporting the full implementation of the RF‑SMART Demand Planning product. With a strong understanding of demand planning and supply chain operations, best practices and business processes, the Implementation Consultant will lead the implementation effort directly for our customers within the given and committed deadline.

To be successful, you should have strong project‑management skills, proficiency in common PM frameworks, and a strong sense of industry best practices. You will need to be comfortable working on multiple projects at any given time with the ability to manage implementation timelines and commitments.

Customer Consultancy

• When engaging with customers, quickly understand any business issues and data challenges.
• Assume the role of Trusted Advisor to customers and provide product information and best‑practice solutions in the areas of demand planning, inventory optimization, and item policies among others.
• Review and edit requirements, specifications, business processes, and recommendations related to proposed solutions.
• Communicate suggested product enhancements to the development team based on prior experience and customer feedback.

Product Implementation

• Act as the main point of contact throughout the implementation process; lead and perform all implementation tasks and assist customers with application design, setup, testing, implementation, and user training.
• Deliver detailed implementation requirements and delivery plans to both internal resources and customers for the RF‑SMART Demand Planning application.
• Develop functional and system design specifications for client product implementations and, if system issues arise, assist Development and Support Teams in troubleshooting them.
• Manage and participate in the following project activities: define functional and technical specifications; unit and integration testing;
  Go‑Live planning and Post‑Go‑Live support activities.

Stakeholder & Customer Engagement

• Work effectively with team members and executives at all levels within customer organizations, ensuring smooth and successful implementation.
• Support Sales staff to position solutions to customer prospects and provide project estimates to support the sales cycle.
• Provide customer insights that can be used to strengthen the Demand Planning product offering.

Communication & Ability to Influence

• Self‑motivated and can work on multiple projects independently.
• Strong written, verbal communication, and presentation skills.
• Desire and drive to leave a lasting mark on the team, product roadmap, and make meaningful contributions to the growth of the Demand Planning product line.
• Experience indirectly leading a team or having a desire to grow into a leadership role.

• Experience with inventory optimization, demand planning, forecasting, purchase order creation, distribution, and manufacturing; ABC/XYZ, cycle stock or reorder points, among others relevant to the industry.
• 5+ years of demand planning, inventory optimization and/or supply chain experience with one or more companies or customers/clients.
• Project management experience with ERP implementations preferred; experience with MS Project, Smart Sheet an advantage.

• Bachelor’s degree in a Supply Chain related discipline is preferred; other business management disciplines considered.
• Working knowledge of ERP supply chain software solutions and experience with Net Suite is an advantage.
• Proficiency in SQL and ability to pull data from various sources.
• When needed, flexibility to work different time zones to accommodate business and customer needs.
• Able to travel up to 30% to customer and company locations.

Working at RF‑SMART means joining a culture that values growth, collaboration, and innovation. As a Senior Product Director, you’ll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.

If you’re ready to take on a key role in a growing company, we’d love to hear from you. Apply now to join our team!

Employer does not sponsor applicants for employment visa status (e.g. H‑1B visa status).

RF‑SMART is an Equal Employment Opportunity (EEO) employer.