IT Support Technician; L2 - Onsite Job Jacksonville area,Florida USA,IT/Tech

Position: IT Support Technician (L2 - Onsite)

Job Description

Insight Global is partnering with a local Jacksonville provider of IT consulting. We are committed to delivering exceptional service and innovative solutions to our clients. We are currently seeking a skilled Technician Support Engineer with a strong focus on networking to join our dynamic team. We are currently open to candidates with strong technical L2 or L3 support experience.

Our Technician Support Specialists are instrumental in assisting TBS clients in resolving issues related to PCs, Macs, desktop applications, anti‑virus software, Windows servers, smartphones, printers, and networking infrastructures. We are seeking a candidate who will thrive in our dynamic, fast‑paced company. This individual will join a dedicated team responsible for supporting the IT environment of over 250 local small and mid‑sized businesses in Northeast Florida.

What

you'll be doing:

Support Microsoft Windows desktop technologies
Support Apple MacOS desktop technologies
Support Apple and Android mobile devices
Software installation, configuration, and troubleshooting
Troubleshoot and repair Windows and Mac workstations
Advanced Windows Server Active Directory tasks
Azure Active Directory management support, including Intune
Advanced email management tasks
On‑site workstation & networking equipment hardware installation
Setup and configure enterprise‑level networking equipment configurations
Monitor network performance and resolve ISP issues
Windows server administration tasks
New client user add/change/remove
Manage and configure business application support and client‑side application support
Respond to support tickets and alerts

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Skills

and Requirements

3+ years of IT support experience (Windows) required
Must be experienced with L2 tickets and issues
Prior MSP experience
Must be experienced with email support
Intermediate server skills and experience
Bachelor's degree in IT or related is a plus
CompTIA Network+ and Security+ certifications
CCNA, CCNP certifications
Experience with cloud networking (AWS, Azure)

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