Organizational Change Manager; RapidScale

At Rapid Scale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

Are you ready to play a critical role in driving transformation for both customers and Rapid Scale? We are seeking an experienced Organizational Change Manager (OCM) to support large, complex enterprise deals by enabling successful customer transformation and ensuring internal readiness to deliver on what is sold.

This role is not limited to internal change or communications. It is embedded within Rapid Scale's most strategic opportunities and operates at the intersection of sales, delivery, and customer transformation. The OCM partners closely with deal teams and customer stakeholders to drive adoption, alignment, and execution across complex engagements.

The Organizational Change Manager (OCM) is responsible for supporting transformation efforts tied to large, multi-year enterprise deals. This includes helping customers transition from current to future state, driving stakeholder alignment and adoption, and ensuring Rapid Scale is operationally ready to deliver against committed outcomes.

This is a transformation-focused, execution-heavy role
, not a communications-only function.

• External (Customer-facing): Supporting customer transformation and adoption within large enterprise engagements
• Internal (Rapid Scale-facing): Driving readiness across sales, delivery, and go-to-market teams when not actively assigned to a deal

• Partner with sales, solution engineering, and delivery teams on large, complex enterprise deals ($10M+ TCV)
• Support customers in transitioning from current to future state, including process, operating model, and ways of working
• Drive stakeholder alignment, adoption, and change readiness across customer organizations
• Work alongside customer program managers and executive stakeholders to ensure successful transformation outcomes
• Identify risks to adoption and proactively develop mitigation strategies

• Ensure Rapid Scale is prepared to deliver on what is sold by aligning internal teams, capabilities, and operating models
• Support sales and go-to-market transformation initiatives when not assigned to active deals
• Partner with deal teams to shape transformation narratives and align solutions to business outcomes
• Bridge gaps between sales, delivery, and customer expectations

• Develop and execute change strategies aligned to deal-specific transformation objectives
• Conduct change impact assessments and define adoption and enablement approaches
• Drive stakeholder engagement, governance, and communication strategies as part of broader transformation efforts
• Monitor adoption, readiness, and success metrics across both customer and internal teams
• Support go-live readiness, adoption tracking, and post-implementation stabilization

• Bachelor's degree and 4 years' experience in a related field (organizational change management, program delivery, or transformation roles). The right candidate could also have a different combination, such as a master's degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years of experience in a related field
• Experience supporting large, complex enterprise initiatives or deals
• Demonstrated ability to operate in customer-facing, execution-heavy environments
• Experience working closely with sales, delivery, or client-facing teams
• Strong stakeholder management skills, including engagement with executive-level audiences
• Ability to navigate ambiguity and operate across multiple functions

• Experience in managed services, cloud, consulting, or enterprise technology environments
• Background in program management,…