Business Systems Analyst - Technology Solutions

Business Systems Analyst

The Technology Solutions Department seeks a Business Systems Analyst to report to the Business Analysis (BA) and Quality Assurance (QA) Manager.

• Conduct analysis of business requests under direction of Senior/Lead Business Systems Analyst or Project Manager. Elicit business requirements, system requirements, and business rules, and document business processes.
• Identify processes appropriate for process improvements and process re‑engineering.
• Create process diagrams and descriptions for as‑is and to‑be processes.
• Participate in Joint Application Requirements (JAR) and Joint Application Design (JAD) sessions for business requests. Lead JAR/JAD sessions for small projects or some sprints within larger projects.
• Create functional specification documents, drafting use cases and specifications reviewed by Senior/Lead Business Systems Analyst or Project Manager and apply concepts of Unified Modeling Language (UML).
• Document business requirements and business rules identified by business partners and stakeholders.
• Develop Requests for Information (RFI) and Requests for Proposals (RFP) for smaller projects and document evaluation results. Assist in the development of RFI and RFP for larger or complex systems.
• Report progress on assigned tasks in the work breakdown structure (WBS) to Lead Business Systems Analyst, Project Manager, or Project Lead.
• Assist with defining and developing Quality Assurance test scripts; may assist with QA testing.
• Document meeting minutes and action items from JAR, JAD, or other meetings.
• Follow up on action items assigned and report results and status to the Project Manager or Lead Business Systems Analyst on the project.
• Perform other duties as required and related to SDLM.

• Five (5) years of education and/or experience in the field of Computer Science or a related field.
• At least three (3) years of Business Systems Analysis work experience; two of the three years must be at the Associate level.
• Self‑motivated and able to multitask, prioritize, and manage time efficiently.
• Strong written and verbal communication skills.
• Excellent MS Office Suite skills, including Excel, Word, PowerPoint, and Visio.
• Working knowledge of Project Management tools such as MS Project or Primavera.
• Working knowledge of SharePoint and/or other content management solutions.

• A valid driver’s license required prior to appointment and must be maintained during employment.
• Must qualify for and maintain City of Jacksonville Public Driver Certification prior to appointment and during employment.

The City of Jacksonville is an Equal Opportunity Employer.