ERP Technical Engineer

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Information Technology

Summary:

This position is responsible for configuring, maintaining, and deploying company computers. Will troubleshoot and affect repair on all company printers and scanners. Provide on-site, telephone and remote support to all locations and staff. Will maintain inventory of all computer systems. Will be responsible for some network administration as deemed appropriate.

• Helpdesk and technical support to all locations and staff.
• Remote helpdesk support to other stores.
• Expert in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook applications.
• Troubleshooting of Mac computers and Apple products.
• Troubleshoot Citrix and VPN connection problems.
• Troubleshoot e‑mail connectivity problems.
• Maintain and manage repairs for computer equipment, including peripherals.
• Inventory all technology equipment.
• Build and deploy laptop and desktop computers.
• Computer troubleshooting OS and software related.
• Mobile device support – provide support to mobile device users.
• Record and track all support activity in IT support software.
• Performing other related duties as directed or assigned.
• Travel to other stores when needed.
• After‑hours work for projects and support.
• Familiar with basic project management concepts.
• Knowledge of Acumatica, Fusion or Lightspeed a plus.

• Candidates should have a minimum of an Associate’s degree or related technology field.
• Technology experience in a warehouse or retail environment a plus.
• Excellent communications, both verbal and written.
• Excellent ‘people’ skills.
• Problem‑solving abilities.
• Ability to maintain composure under pressure and exemplify high levels of patience.
• Displays a high level of professionalism in both conduct and appearance.

• Bachelor’s (Preferred)

• Helpdesk: 2 years (Preferred)
• Customer Service: 1 year (Preferred)

• 10 days of paid time off annually available after 90‑day period.
• 7 major holidays.
• Benefit package.
• Competitive salary.

Sunset Intimates is an equal opportunity employer and drug‑free workplace.