It program director at U.S. Navy Fleet and Family Readiness; FFR Jacksonville, FL

Program Director – U.S. Navy Fleet and Family Readiness (FFR)

Location:

Jacksonville, FL.

• Oversees and manages configuration, troubleshooting, customer assistance, cybersecurity, and training for NAF hardware, applications and management information systems (MIS), including point of sale (POS), catering system, Child and Youth management systems, other business and program systems and devices, electronic surveillance systems and patron Wi‑Fi, NAF commercial business network, payment card devices, patron PCs, and business PCs.
• Defines the strategic direction of NAF FFR information systems (IS), telecommunications, video and data systems and operations in support of Department of Defense (DoD), Department of Navy (DON) and Commander, Navy Installations Command (CNIC) strategy.
• Provides management and operational support, supervisory oversight, administrative control, and coordination of the MIS program at all FFR NAF activities.
• Manages resource allocations to various projects and tasks.
• Analyzes customer/user/process owner change requests and/or makes suitable alternative recommendations to business partners when applicable.
• Consults with customers to identify and specify requirements.
• Conducts feasibility studies and trade‑off analyses.
• Prepares business cases for the application of IT solutions.
• Provides advice and guidance on all matters pertaining to NAF MIS and cybersecurity with various echelons of Region leadership, Region and Installation FFR program directors/managers, and installation commanders.
• Leads and guides the implementation and maintenance of CNIC NAF Point of Sale (POS) and operational support systems. Ensures all operational support activities and staff are knowledgeable and familiar with the systems front‑line mechanisms and software programs.
• Directs the information and data integrity for the Region's NAF programs.
• Ensures planning in all aspects of technology implementation; creates and maintains a service‑oriented environment; manages application software acquisition and implementation, Navy cybersecurity compliance, change management, and help desk operations.
• Oversees hardware and software installs, upgrades and patches. Works closely with vendors, program managers, N6 staff, and users to resolve issues and ensure successful project implementations.
• Acts as a point of contact (POC) for implementation of new IT‑based projects.
• Tracks physical inventory of all hardware and software; assists in IT systems life‑cycle management. Ensures all appropriate forms and documentation are on file.
• Monitors maintenance contracts for renewal and submits purchase requests for support as required. Obtains approval from all required sources. Coordinates with FFR for available resources for procurements supporting NAF IT.
• Oversees and directs systems administrator/technical staff in the support of all NAF systems (e.g., NAF timekeeping systems, digital signage, inventory systems, bowling management systems, property/reservation management systems, program POS systems).
• Serves as backup systems administrator/technician for all computer and telecommunication systems.
• Performs hardware and software installs, upgrades and patches.
• Travels to different duty sites from the normal duty location to perform hardware and/or software installations and/or upgrades, assess project status and provide IT support when needed. Visits may last several days at actual job sites of employees in the field.
• Modifies system components as necessary to comply with revised DoD, DON and CNIC policies and procedures as well as approved user recommendations.

• Develops goals and staff responsibilities.
• Directs work to be accomplished by a workforce of APF & NAF employees: at least three, and up to 15 personnel (NF‑2210‑04; NF‑2210‑03) and/or General Schedule equivalents, and acts as a rating official.
• Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
• Assists and supports staff in problem determination and correction. Develops and executes staffing plans and contractor requirements.
• Forecasts…