Manager, Product Management

Overview

Job Purpose

We are seeking an experienced Manager, Product Manager to lead and manage multiple interconnected products end-to-end across our mortgage servicing platform. This role requires a strategic thinker who can orchestrate complex initiatives spanning platform infrastructure and mortgage servicing solutions while aligning cross-functional teams toward unified business outcomes.

Responsibilities

• Product Strategy & Vision
  • Define and communicate product vision and strategy across multiple product lines for mortgage servicing solutions
  • Develop and maintain product roadmaps that balance platform capabilities, analytical tools, and third-party system integrations
  • Align product initiatives with business objectives and market opportunities in the servicing technology space
  • Conduct market research and competitive analysis to identify opportunities and inform product direction
• End-to-End Product Management
  • Own the complete product lifecycle from discovery through launch and optimization across multiple concurrent initiatives
  • Manage complex interdependencies between mortgage servicing solutions and other related integrations.
  • Define and prioritize features based on customer needs, technical constraints, and business value
  • Translate business requirements into detailed product specifications and user stories
• Cross-Functional Leadership
  • Partner with engineering, design, data science, and operations teams across multiple work streams
  • Lead and coordinate activities across distributed teams working on interconnected solutions
  • Facilitate alignment between platform, analytics, and integration teams to ensure cohesive product experiences
  • Serve as the primary point of contact for executive stakeholders on product matters
• Stakeholder Management
  • Build strong relationships with internal stakeholders including implementations, compliance, sales, and client support
  • Lead and manage the VOC (voice of the client forum
  • Present product plans, progress, and outcomes to executive leadership
  • Manage expectations across multiple stakeholder groups with competing priorities
• Technical Collaboration
  • Work closely with engineering leaders to make informed trade-off decisions between scope, quality, and timeline
  • Understand technical architecture of platform services and integration patterns with MSP
  • Partner with architects to ensure scalability, security, and maintainability of solutions
  • Evaluate technical feasibility of proposed features and alternatives
• Performance & Optimization
  • Define success metrics and KPIs for each product area
  • Analyze product performance data and user behavior to identify improvement opportunities
  • Drive continuous improvement through experimentation and iteration
  • Monitor adoption and engagement metrics across all product lines

Knowledge and Experience

• Bachelor's degree in Business, Computer Science, Engineering, or related field
• 7+ years of product management experience in MSP or financial services technology
• 3+ years managing multiple products or complex platform solutions simultaneously
• Proven track record delivering end-to-end products from conception to market success
• Experience with mortgage technology, lending platforms, or financial services software strongly preferred
• Technical Knowledge
  • Strong understanding of API-driven platform architecture and integration patterns
  • Familiarity with mortgage lending workflows, compliance requirements, and industry regulations
  • Experience with data analytics products and business intelligence tools
  • Understanding of authentication, security, and data privacy in financial services
• Skills & Competencies
  • Strategic Thinking :
    Ability to see the big picture while managing tactical execution across multiple products
  • Prioritization :
    Expert at making difficult trade-off decisions with limited resources and competing demands
  • Communication :
    Exceptional written and verbal communication skills; ability to influence without authority
  • Analytical :
    Data-driven decision maker comfortable with quantitative and qualitative analysis
  • Leadership :
    Natural leader who can inspire and align teams without direct reporting relationships
  • Adaptability :
    Comfortable with ambiguity and changing priorities in a fast-paced environment
  • Customer Focus :
    Deep empathy for users and commitment to solving real customer problems

Preferred Knowledge and Experience

• Previous experience in mortgage lending, fintech, or regulated industries
• Familiarity with complementary mortgage technology vendors and ecosystems

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.